Job responsibilities include but are not limited to:

• Oversee the daily load-out process including the loading of delivery trucks and monitoring the progress of the delivery teams; review daily performance and actions looking for process improvements and efficiencies.




• Make administrative decisions on unique exceptions or situations, keeping in mind the best interest of all parties involved.




• Monitor delivery performance to determine needs for improvement.




• Maintain hours of service to meet federal requirements according to DOT/CSA compliance.




• Meet all state requirements according to driver approval and authority.




• Achieve goals set for company metrics.




• Monitor on the road and in the home delivery performance.




• Establish performance goals and criteria.




• Achieve financial performance against the budget.




• Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.




• Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to.




• Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities.




• Audit, maintain and ensure employee time-keeping and absentee records are accurate.




• Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.




• Manage resources to optimize equipment, facilities, employees, methods and materials.




• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.