Your new responsibilities
The first 3 letters in workplace safety are Y-O-U!

thyssenkrupp Elevator Americas is currently seeking an experienced Operations Coordinator - Service in Boston, MA.

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

Essential duties and responsibilities:

• Performs Install Base maintenance as needed. Creates safety inspection tickets.


• Updates on-call lists, sends detailed notification to TK Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors.


• Provides status to NTL and customers on open work orders, and completed callbacks. Updates PM ticket with the monthly work order #.


• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.


• Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. Orders new phones and replacements for service department. (N/A if branch has office manager.)


• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)


• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.


• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.


• Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.


• Sends copy of down payment checks to regional AR. Submits checks sent to branch for service to lockbox.


• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.


• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).


• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).


• Prepares special reports for high profile customers and provide NTL with updates and RFI's.


• Reviews WIP report (weekly) and submits to regional billers.


• Reviews invoice on-hold reports and works with Regional Procurement Department to correct.

• High school diploma or GED (general education degree) required


• One year certificate from college or technical school preferred


• Some elevator repair administrative work preferred


• Oracle database knowledge


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions