Job Description:

Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open positions. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). To view the job posting closing date please return to the search for jobs page.If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through \\"My Draft Applications\\" located on your Candidate Home page.Type of Position:Information Technology

Workstudy Position:NoJob Type:Regular

Work Shift:Day Shift (United States of America)

Sponsorship Available:NoInstitution Name: University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.Department:GLBL | Learning Technology Support

Department's Website:Summary of Job Duties:The Blackboard Support Specialist is responsible for providing professional technical support to University of Arkansas Blackboard Learn users. The Blackboard Support Specialist provides second tier support by troubleshooting problems faculty, staff, and students may experience while using learning technology. This position provides second tier support for Blackboard Learn and associated tools such as Echo360, Kaltura, Respondus Lockdown Browser, and Blackboard Collaborate. The Blackboard Support Specialist reports to the Associate Director of Instructional Design and Support Services and works collaboratively and cooperatively as part of the learning technology support team.

Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.Qualifications:

Salary Information:

Required Documents to Apply:

Optional Documents:

Minimum Qualifications:

- The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field
OR
- Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting
- At least two years of experience in computer support

Preferred Qualifications:

-
Experience providing technical and procedural support to a diverse clientele with various experience levels
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Experience in supporting faculty and/or students in a higher education setting
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Experience in a customer service position
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Excellent written communication skills as evidenced by application materials
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Knowledge of a learning management system or other learning technologies

Knowledge, Skills & Abilities:

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Knowledge of learning management systems, web-conferencing, lecture capture, streaming video, and other technologies that support instruction
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Knowledge of Microsoft Office tools
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Excellent communication and troubleshooting skills
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Effective interpersonal, customer service, and organizational skills
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Ability to respond to requests quickly and efficiently

Recruitment Contact Information:

All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.Additional Information:

Department Home Page Link:

Salary: $29,251

Documents Needed To Apply:

To be considered, applicants will need to submit:
- Resume
- Cover letter/letter of application
- A list of three professional references (name, title, email address and contact number)

Optional Document(s):
- Proof of Veterans (if applicable)

Recruitment Contact Information:

University of Arkansas Human Resources
ADMN 222
(479) 575-5351

All application materials must be uploaded to the U of A's employment system at . Please do not send to listed recruitment contact.Pre-employment Screening Requirements:Criminal Background Check, Sex Offender Registry
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture and climate that embeds inclusion, diversity, equity, and access. For more information on diversity and inclusion on campus, please visit: Inclusion and Diversity

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law.

Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.Constant Physical Activity:Manipulate items with fingers, including keyboardingFrequent Physical Activity:Repetitive MotionOccasional Physical Activity:Repetitive MotionBenefits Eligible:No.

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