Job Description:

Vision

The Momentary transforms lives through contemporary art experiences that foster the discovery of new ideas, expanded dreams, and inspired actions. Our spaces offer diverse artists and audiences the opportunity to engage in meaningful ways.

Mission

The Momentary is a multidisciplinary art space, a satellite to Crystal Bridges, which champions contemporary art’s role in everyday life. Uniquely positioned in the US Heartland and connected to the world, the Momentary welcomes all.

The Momentary explores the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action in visual, performing and culinary arts.

• The Momentary is a space for adventurous art discovery, where it’s not about what you know when you come in.

• We seek to blur the lines between urban and rural and between genres and art forms.




• We value and actively strive for diversity in guests, artists and collaborators.




• We actively support young professionals and entrepreneurs in their creative discovery.




• We focus on contemporary art from living artists, drawing connections to art of all eras with the belief that art is always a reflection of the times in which it is created.




• We champion the unique sense of place NW Arkansas offers and invite others to explore our region and its rich cultural opportunities and offerings.




• We put American art front and center within an International framework and with global reach.

Position Summary

The Momentary Box Office Shift Lead is a key position in the museum’s ability to create a welcoming, professional and world-class customer service environment. This role oversees and supports the front-line team that staffs museum entrances, venues and events. Strong organizational and technology skills are required to simultaneously attend to daily responsibilities while planning for long-term departmental achievements.

The Momentary Box Office Shift Lead will provide leadership and oversight to the Box Office Associates and Shift Leads in the completion of daily activities, act as a liaison to other museum departments, assist in the development of departmental processes and procedures, and in the absence of the Guest Services Manager will take responsibility for addressing unique situations in a timely manner. When needed, will fulfill Box Office Associate tasks and provide outstanding customer service to museum guests and colleagues.

Principal Responsibilities (Essential Functions)

In conjunction with Guest Service Manager:

• Ensure the highest level of guest experience by hiring, training, supervising and supporting the front-line Guest Services Associate team in all their assignments and responsibilities




• Collaborate with and supervise the work of the Guest Services Associate Leads to ensure all Guest Services daily operations run smoothly and in accordance with museum policies and procedures




• With Advancement Services, manage the Tessitura ticketing system, including hardware needs, software updates, inputting data from a variety of sources, and all training on related technologies




• Coordinate with the Finance department, and Associate Leads, to ensure cash handling procedures are followed and all deposits and banks are accurate




• Assist in hiring Guest Services Associate and Associate Lead staff by participating in all interviews and deliberating on finalist candidates




• Develop staff schedules, daily rotations, and review and approve Associate timesheets




• Develop and enforce Guest Service-related processes and procedures to ensure the best possible guest experience




• Act as a primary contact for communications and training with other departments in matters related to Guest Services front-line responsibilities




• Generate reports as needed using data from a variety of sources, including Tessitura




• Assist in planning and running events, editing materials, and coordinating efforts in which the Guest Services department is involved




• Organize and provide training on department-related technology, including Tessitura, NScans, TRBO tablets and radios.




• Monitor stock of all relevant brochures, supplies and materials and resupply/order accordingly




• Make decisions that require immediate attention

OPENING TASKS

1. Print copy of daily VEMS schedule and share with staff and volunteers




2. Review volunteer list and input into the daily rotation schedule




3. Create and distribute staff rotation assignments for the day




4. When adequate volunteer coverage is present, ensure key volunteer roles are covered




5. Review all daily scheduled school programs and public events for Guest Services responsibilities and convey relevant information with staff




6. Ensure stanchions are in appropriate locations




7. Ensure radios are at specified locations, including :

   
   

   1. Main, South and North Lobby Desks

   
   

   2. Exhibition and FLW House entrances

   
   

   3. Cash Room

   
   



8. With Associate Leads, open safe and extract drawers as needed




9. Greet Associates and Volunteers upon arrival and give them their assignments




10. Determine lunch rotations and ensure staff follows schedule accordingly




11. Provide for staff and volunteer breaks throughout the day




12. Update volunteers at each shift change and check on them routinely




13. Make certain that Lobby desks are kept neat and uncluttered throughout the day




14. Have staff continuously restock brochure supplies

END OF DAY TASKS

1. Monitor cash out closing and facilitate closing




2. Support Associates and Associate Leads as they reconcile their cash drawers




3. Ensure all Guest Services stations (desks, lobbies, exhibit entries) are clean, organized and ready for business the following day




4. Notify accounting of any cash banks needing change or finance-related issues

Minimum Qualifications

Education, Training, and Traits:

• High School Diploma or GED and similar experience required. Associate degree from an accredited institute of higher learning preferred.




• Enthusiasm about being a member of a team developing a major new art museum with a strong visitor-centered community dynamic.




• Excellent attendance and punctuality.




• Ability to use good judgment.




• Ability to lead a team while continuing to perform Guest Services Associate tasks as needed.




• Ability to be patient and flexible while also staying energized and focused on providing excellent customer service.




• Ability to multi-task.




• Ability to be a team player.




• Ability to recognize customer service concerns and address professionally.




• Good command of general computer applications and basic math skills.

Work Experience:

• Minimum two years experience in customer service or related industry preferred




• Prior experience working with computerized cash register system and ability to accurately balance a cash drawer preferred.

Licenses and Certifications: none

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Physical demands:  In the work environment described below, position requires ability to communicate with others. Position requires utilizing a computer for prolonged periods of time and good eye/hand coordination.  Vision abilities required by the job include close vision.  

• Work Environment:  The majority of work will be performed in the museum lobby environment.  The noise level in the work environment is usually low to moderate.   Evening and weekend work hours required.

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