Job Description:

Job Description:

Position Summary:

The Sr.  Group Quality Manager provides leadership for Key Customer Accounts, monitors key Customer metrics and develops related improvement strategies to be rolled out across the organization.  This role will be responsible for managing a customer relationship to ensure consistency for the customer across all Cooper Standard Industrial and Specialty (ISG) facilities in New Philadelphia, OH & Spring Lake, MI.  Additionally, this role supports North America plants in root cause analysis, managing critical issues, facilitating read across of best practice and ensuring compliance to industry and customer specific requirements.  

Primary Responsibilities:

• Represent Cooper Standard as the senior Quality Representative for defined Customer Account(s), serving as the “single point of contact” for resolution of concerns and acting as the “Voice of the Customer” within the company, while ensuring read across, compliance and awareness with relevant Cooper Standard procedures.




• Maintain regular reporting of Customer scorecard compliance and lead resolution of performance gaps to targets across the organization, aligning efforts across functions in a matrixed organizational structure. 




• For assigned Customer lead, ensure awareness of Customer Specific Quality Requirements and ensure communication to the organization when updates or changes occur.




• Drive organization to achieve and maintain GREEN status on Customer assigned scorecards and have an ‘expert’ understanding of how Customer scores are calculated.




• Conduct reviews of open Customer Critical Complaints and 8D’s to ensure quality and timeliness of responses, as well as providing coaching to improve problem solving competence.




• Provide support, training and coaching to site Quality Managers and plant quality teams for management critical issues, customer/internal audits, product/process improvements and intercompany responsiveness.




• Coordinate with CSE, APQP, Warranty and Supplier Quality Managers to promote an aligned Quality effort.




• Develops reports and supports adhoc requests for data from the ISG dedicated facilities, and other Cooper Standard North America plants.




• May, on occasion, be required to perform duties other than those specified in this description.

 Education and Qualifications:

• Four-year college degree with 5-10 years’ experience in Operations, Quality, Engineering or a related field required. Advanced degree or equivalent preferred.




• Five plus years prior leadership experience preferred, preferably in the automotive industry.




• Experience with driving accountability for the performance and results across multiple facilities.




• Broad understanding and application of quality concepts, theories and principles.




• Certified Black Belt or other recognized problem-solving methodology experience required.




• Ability to influence others internally and externally, including senior leaders.




• Strong interpersonal skills, including the ability to deliver presentations to all levels of the organization.




• Working knowledge of ISO/IATF and Customer Specific Requirements.




• High degree of self-motivation and ability to work with various aspects and disciplines of the business.




• Proficient in Microsoft Office products.

Work Environment/Work Conditions:

• Professional Office Environment with regular work in an industrial setting / manufacturing facility.




• Travel to manufacturing facilities or customer locations when required.  Estimated travel 50-75%.




• Equipment used requires proper training on the potential for and avoidance of injury.

Position Type:

Regular

Additional Locations: 

Spring Lake

Additional Information:

We are an Equal Opportunity Employer committed to a diverse workforce. Minority/Female/Disabled/Veteran VEVRAA Federal Contractor

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