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Help Desk Technician - Temporary (SECRET Clearance Required) at Akima, LLC

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Sterling, Colorado

Job Description:

RiverTech, an Akima Company, delivers space situational awareness and satellite surveillance services that protect and defend sea, land, air and space operations and their personnel. Providing the talent, tools, and technologies to ensure exceptional performance in today’s most demanding and strategically critical global environments. This is RiverTech. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our 14,300 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Job Summary:

The 4th Infantry Division and Fort Carson builds and maintains combat ready expeditionary forces necessary to fight and win in complex environments as members of a Joint, Interagency, Intergovernmental, and Multinational (JIIM) team or as a Mission Command Element (MCE); provides first class support to Soldiers, Airmen, Civilians, and Families; and enable unified action with community, state, and interagency partners to accomplish all assigned missions.

The US Army Signal Regional Network Enterprise Center (RNEC) Fort Carson, CO provides secure, reliable and responsive service in information resources and information technology to multi-component forces, fully supporting Fort Carson as a Power Projection Platform. The RNEC serves as principal focal point at Fort Carson for information management matters and provides functional policy and guidance on Fort Carson IT systems and support, to include long haul and base communication (BASECOM) services for the entire installation, including all tenant organizations and activities. Additionally, the RNEC provides the information technology management strategic planning perspective to the Fort Carson strategic planning process, to include alignment with the Army strategic vision, goals and objectives. The RNEC develops and implements Fort Carson IT performance measurements and provides oversight of Fort Carson Information Assurance Program. The RNEC serves as Fort Carson's functional proponent for AKM transformation, Army Enterprise portals, Army Knowledge Enterprise Architecture and Army Enterprise Info-structure.

Our Help Desk Technician will perform as a member of our comprehensive team conducting computer and IT system troubleshooting and support to Fort Carson's Department of Public Works (DPW). Our ideal candidate will provide end-user assistance at the workstation or docking stations, and perform troubleshooting and repair services for all hardware and software issues, movement of and reinstallation of IT assets during personnel moves, changes and deletions to deployed IT assets, printers, scanners, and other peripherals as well as provide IT support for intermittent off-site activities such as conventions, seminars, boards, and training.


  • Analyze and resolve various IT classified and unclassified system problems.

  • Test and analyze computer hardware and software, networks, and systems malfunctions to resolve physical and logical processing problems.

  • Install, configure, troubleshoot and maintain end user equipment and software.

  • Adjust equipment configurations and realign port allocations.

  • Test, implement, and manage Internet, Intranet, and Extranet activities, including management of Web sites.

  • Resolve Local Area Network (LAN) installation and operation problems with the end user.

  • Provide on-site technical assistance to end users including assistance with Microsoft operating system, user profiles, computer applications and hardware.

  • Provide web support for content changes, addition of graphics, posting of Web sites, file transfer protocol sites web designs, web page formats, file and directory structures, and updates to the interactive touch screen kiosks for web-based solutions including web page graphical design for SharePoint Web Sites.

  • Provide technical support for DES’s FIRERMS, a mandatory and critical fire dispatch program and mobile vehicle locator.

  • Provide technical support for MICC’s Virtual Contracting Enterprise (VCE), CITRIX, Procurement Integrated Enterprise Environment (PIEE), Procurement Desktop – Defense (PD2), General Fund Enterprise Business System (GFEBS), Green Force Tracker (GFT) and Wide Are Work Flow (WAWF), all are web based applications that are critical for completion of their mission. This includes any technical support for upgrades or replacement programs.

  • Configure, troubleshoot and analyze VTC technologies.

  • Agreement of Non-Disclosure Statement for PII and sensitive procurement information.

  • Answer general questions from end-users on hardware, software and Microsoft Office issues.

  • Maintain an automated tracking sheet of organization assets (printers / MFD’s and computers) to include, computer name, user, mac address, model number, serial number and location.

  • Maintain spreadsheet with all information required for accreditation packet and provide to designated Department of the Army Civilians when changes are made.

  • Coordinate with designated Department of the Army Civilians for port and telephone moves and installs.

  • Receive and execute trouble tickets from direct users and from the Army Enterprise Service Desk (AESD) through Remedy.

Minimum Qualifications:

  • Minimum high school diploma or GED

  • Minimum 1 year related experience in IT Help Desk duties with demonstrated experience in IT systems troubleshooting and support. Demonstrated experience troubleshooting the Microsoft operating system and computer applications.

  • Minimum SECRET Clearance Required

  • Minimum DOD 8570.01-M IAT II Certified in at least ONE of the following certifications at time of hire:

IAT Level II Certifications:

  1. CCNA Security

  2. CSA+

  3. GICSP

  4. GSEC

  5. Security+ CE

  6. SSCP

IAT Level III Certifications (Also Acceptable):

    1. CASP+ CE

    2. CCNP Security

    3. CISA

    4. CISSP

    5. GCED

    6. GCIH

  • Obtain the following certification within 6 months of hire:

  1. Current Windows Operating System (OS) certification

  • Frequently lifts, carries or otherwise moves and positions audio-visual equipment weighing up to 75 lbs

  • Frequently bends, kneels and crouches during computer system equipment troubleshooting, maintenance, assembly/disassembly, installation/de-installation, and sustainment.

  • May be required to drive vehicle if needed to perform tasks at Fort Carson, CO

Desired Qualifications:

  • Bachelor's degree in related information technology field.


  • 6131 Specker Ave, Bldg 1550, Fort Carson, CO


The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required.  Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.


We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.


We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053.   Reasonable accommodation requests are considered on a case-by-case basis.


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Please do not use the dedicated email or phone number above to inquire on the status of your job application.


In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.