To provide floor support for issue resolution under the supervision of a Team Leader. Handle esclation calls from tier 1 voice agents. Development training to the floor with focus on continuous improvement (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process (2.) Improving skill level throughSelf development / nominating training programsSkill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.) To consistently meet or exceed CSAT parameters as defined for the process.

C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V