SERVICE COORDINATOR

LOCATION: NORFOLK, VA (23502)

JOB ID: #59622

6 MONTH CONTRACT

Description:

High School or equivalent

3 years experience in customer service/dispatching

Proficient with computers, Windows applications (Oracle experience a plus).

The qualified candidate will be an integral part in the continued success and growth of the Service Department.

This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections

Duties: · Communicate with our Service Resource Center for all service calls. · Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. · Reassign work as needed, making judgments based on current workloads & priorities. · Regular contact of customer to communicate status changes. · Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. · Validate and perform invoicing transactions for service calls in ACE daily. · Completed service calls to be invoiced within 48 hours. · Maintain confidentiality of customer and employer information at all times. ·

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Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.