• Vendor Monitoring – You will collaborate with team members and various business partners to ensure that the Payroll provider processes are executed in an effective and controlled manner. This includes:
o Reviewing Payroll weekly control reports
o Managing SDM task resulting from the weekly Payroll meetings
o Managing SDM task resulting from the Payroll Year End and Compensation Year End Projects
o Assist with the preparation of the annual Sarbanes Oxley documentation
• Oversight of Services Provided by Vendor – You will ensure specific Payroll Services are delivered in accordance with the agreed standards. Managing and overseeing the resolution of Payroll Service Issues. This includes:
o Managing escalated issues from HR Business Partners and employees through resolution.
o Participate in Payroll Calibration meetings, providing feedback to our service provider on Prudential’s policies.
o Identify, evaluate Payroll best practices and process improvements to share with the service provider.
o Attend Payroll Site visits with the Payroll SDM to test and review the effectiveness of the procedures and controls of the service provider.
• Additional Core Service Delivery Responsibilities – You will perform additional activities to help support oversight of the Service provider and deliver high quality service to our internal Prudential customers. This includes:
o Security Recertification
o Identify and manage Payroll SDM recertification schedule
o Confirm user roles and access to systems and applications
o Prepare recertification results for Payroll SDM to review, approve and signoff.
o Assist with Employee Payroll Tax escalations
o Assist with managing monthly and Quarterly Accounting Reviews and Sign off
o Payroll Services mailbox
o Monitor mailbox daily and respond to inquiries. Redirect sender to the appropriate contacts.
o Send Payroll communications resulting from a Payroll initiative or issue. As a result, track responses and inquiries.
o Review People Central Payroll content for updates.
o Participate in Business Continuation Testing (as required). Testing may include a Hot Site visit, Alight and various business partners

What you’ll need to succeed:

• BA/BS in Management from an accredited college/university preferred, not required
• Minimum 5 or more years of Payroll experience working for a large organization or multi-state employer
• Strong verbal and written communication skills
• Strong knowledge of MS Office
• Strong analytical and problem-solving skills; attention to detail
• Ability to work independently and within a team; strong interpersonal and relationship building skills
• Ability to take the initiative to drive results; strong execution-mindset
• Able to multi-task and absorb information
• Ability to be organized, flexible, prioritize tasks and work in a deadline-oriented environment
• Project management experience
• Embraces process evolution, efficiency, technology & automation
• General understanding of operational metrics and risk management
• Global Payroll experience a plus but not required
• Payroll Tax or Payroll Accounting knowledge
• Strong knowledge of Workday preferred
• Knowledge of Sarbanes Oxley Controls