Director of Service Management
27242BR
USA - California - Mountain View/Sunnyvale, USA - North Carolina - Durham, USA - Oregon - Hillsboro
At Synopsys, we're at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we're powering it all with the world's most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.
Reporting to the CIO, The Director of Service Management will oversee the development and implementation of the service management stack for Synopsys. This role will lead highly experienced managers and technical teams managing (not limited to) the following technologies and functions for Synopsys globally.

- BMC Remedy, Jira Service Desks, Jira, StackOverFlow, Salesforce
- CIO - Budget & PMO OfficeAbout the Role
In this position, you will work with corporate leadership, other IT departments and business stakeholders to define and build out requested functionality within the technologies supporting Service management / Project Management platforms.
You will have exceptional technical skills in development and customization of order service management solutions and integration tools and have excellent communication and interpersonal skills.
In this role you will embrace and adhere to all IT standards, security, processes and methodologies. Our teams are comprised of extraordinary individuals who work together, support each other and take ownership of results. We succeed because we align our goals with each other, our partners and our customers. We expect you will share the same value and promote a highly collaborative and friendly culture.
Responsibilities

- Structure and execute operational and strategic initiatives by developing work plans
- Use data to discover opportunities, track product performance and support decision-making
- Design user journeys and processes with business stakeholders across our organization
- Develop user stories working closely with UX designers, product owners, engineers, service agent, leadership, and customers to bring great ideas to life
- Measure success. Measure everything. Define what success means for each feature and function before it even goes to development. Develop ways to constantly define and monitor successQualifications

- Deep knowledge of ITSM, ITIL, Jira, Salesforce.com, force.com platform, APEX programming, salesforce configuration, salesforce security model and general understanding of the AppExchange applications
- Technical background in programming languages and web-based applications
- Knowledge of data migration & integration tools and methodologies, APIs & Web Services
- Ability to work in a global cross-functional environment to help support and enhance business systems
- Ability to plan and execute tasks in a structured manner, able to work, collaborate and contribute in a global team environment
- Excellent analytical and quantitative skills or experience. Logical/Perceptive, problem solving, detail oriented, solution orientedRequirements

- 10+ Years of experiences as an IT manager
- 6+ years of experience developing/ customizing/ implementing Service Platforms / CRM at large enterprise (5,000+ seats)
- Experience with people management with demonstrated success in developing the career of subordinates
- Excellent verbal communication skills in articulating the functional and technical aspects of Salesforce product capabilities
- Completed at least 3 full lifecycles Salesforce.com implementations with budgetary and resource management responsibilities
- Knowledge of SDLC processes and tools, Iterative Design & Prototyping (Agile)
- Must have experience preparing technical specifications, detailed design documents and developing test cases
- Solid understanding of PMM/ITSM/CRM/PRM capabilities and functional areas
- Experienced in development methodologies and software delivery lifecycleEducation

- BS/MS in CS or Equivalent with 8 years relevant technical experience preferred
Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.


Job Category
Info Technology
Hire Type
Employee
Country
United States
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