About Avaya
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Short Description

The incumbent will manage a team responsible for the pre-sales processes related to the qualification and management of lead distribution across Avaya's North American sales theater. The incumbent must be knowledgeable of our Public Cloud offers, as well as our related promotions, programs, sales structure and strategies, and partner community and strategy.

In this role the incumbent will manage a team of SDR representatives to qualify New and Marketing Qualified Leads (MQL) associated with Avaya's Public Cloud offers to the level of a Sales Qualified Lead (SDL). Responsible for coaching reporting employees. Requires proactive personal development to stay current with ever-changing array of SaaS offers available. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems.

The SDR role will play a critical role in nurturing prospects, positioning products & solutions, and establishing a positive brand impression. The primary responsibility will be to reach out to prospects who have engaged with Avaya marketing assets and inquire as to their readiness and ability to consider and purchase Avaya solutions. Working closely with the marketing, sales and channel organizations, the SDR team will engage directly with customers and prospects to qualify opportunities, promote new products and features and secure leads for the sales organization. Where a customer has been directly engaged during the qualification process, they will also arrange with the aligned Avaya seller an effective transition motion to ensure the highest degree of customer interest and satisfaction with Avaya. They will also ensure that all activities operate at optimum efficiency and that a consistently high level of customer satisfaction is maintained. Works closely with senior management as speed is crucial due to the magnitude of Public Cloud business that is needed to be generated, and directly engage in any specialized customer handling required.

Responsibilities

- BANT qualification of marketing leads
- Work primarily with SalesForce.com to update and manage lead flow
- Develop relationships with sales, marketing and the partner community
- Prospecting of company and contact prior to contacting them to engage in a more personalized discussion. Know about their business and industry.
- Handle inbound and outbound calls to clients as directed to uncover opportunities to upsell new products or features.
- Call out to event attendees to confirm attendance and post event follow up
- Collect feedback from prospects and clients and make suggestions for messaging and positioning changes that resonate with the market
- Work with marketing and engineers to maintain an active knowledge of Avaya's products, competitors and current promotions/campaigns
- Answer customer's questions regarding products and product delivery
- Prepare reports as needed to support the Sales/Marketing efforts, investment plans, and conversion tracking performance.

Experience

5 - 8 Years of Experience

Education

Bachelor degree or equivalent experience

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf)..