Job Description:

The Business Intelligence team is responsible for performance optimization, capacity planning, and reporting and analytics, while supporting transformational efforts to uplift internal capabilities around inventory workflow management and reporting.

Under the direction of the Manager of Business Intelligence and Performance, the IFP workforce planning analyst is primarily responsible for creating the operational workforce plan to inform short-term staffing needs, for multiple I&B teams, on an annual and continuous basis. The role is responsible for understanding the upstream drivers of inventory, including impacts from a variety of strategic projects, mandates, changes to regulations, operational improvement efforts, transformation initiatives, etc. to determine the number and type of skilled workers I&B onshore and vendor teams will need to support the inventory and the cost associated with meeting these needs. In addition, this role provides regular health of the busines and performance reporting on behalf of the IFP line of business, and budget support, as needed.

Primary Responsibilities for this role include, but are not limited to:

- Collecting organizational data and applying assumptions to generate reports on work volume and project staffing needs, as well as identify critical positions to fill and potential efficiencies

- Continuous maintenance of IFP forecasting models depending on changes in the business, including tracking of actual volumes to forecast, rationalizing forecasting variances, and recalculating staffing impacts

- Creating forecasts for different staffing and team scenarios to model future workforce needs

- Calculate budget impact of forecasts for both onshore and vendor partners, incorporating pricing changes, contract changes, and new sourcing

- Validate vendor invoices for accuracy to enable management approval of charges

- Ability to quickly prioritize, execute, and drive completion of multiple competing analysis, reporting tasks, and ad hoc requests

- Ability to pull and manipulate data across multiple sources. These sources and tools include, but are not limited to, Salesforce, SAS, SAP BusinessObjects, Tableau, SharePoint Workflows, Microsoft Excel, Pega Case Management and Reporting, etc.

- Attention to detail

- Strong communication and facilitation skills

- Presents effectively to internal and external customers on analytics/reports/presentations that are critical for business continuity and data-driven decision making

- Ability to build effective working relationships with stakeholders and manage expectations

- Ability to thrive in a fast-paced, changing environment

- Lives Blue Shield of California's Mission, Vision and Values

Education/Experience:

- Bachelor's degree in workforce strategy, business, finance, or related field and 5 years of prior relevant experience.

- Demonstrated workforce planning experience in a complex corporate environment

- Ability to analyze and synthesize quantitative/qualitative data and research findings into clear and concise presentations

- Ability to understand and leverage cross-functional data to generate recommendations and drive sound business decisions

- Ability to collaborate and influence teams of cross-functional experts

- Demonstrated business acumen and experience building relationships in a matrixed environment

- Team-oriented and self-motivated with a roll-up-your-sleeves attitude

- Strong intellectual curiosity and demonstrated ability to understand and question the data

- Strong analytical skills with demonstrated ability to translate data results into actionable business insights

- Advanced Microsoft Excel knowledge a must

- Expertise in business analysis best practices and techniques

- Operations experience a plus

Additional Information

- Our Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!

- Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

- Equal Employment Opportunity: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

- Requisition ID: 200024R

- Posting Date: Sep 2, 2020

- Schedule: Full-time

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