Job Title: Service Delivery Manager (PMO)

Introduction:

The Service Delivery Manager (PMO) will be responsible for leading a team of highly skilled direct reports, including project managers, programmers and architects, towards the development and support of TGCS strategic products for the worldwide retail market. The Manager will also be a member of the cross-functional team responsible for planning, developing and releasing the hardware products to the market. He will develop and nurture key relationships with product management, business partners, services, finance, procurement and other supporting groups to ensure the timely release of solutions that will fully satisfy demanding customer expectations. The Manager will provide team leadership to 3-4 missions/functions, managing larger team sizes of junior to advanced skilled professionals and teams leads. This position requires people management experience, proven knowledge of hardware development processes and program management skills to drive cross-functional team activities with the understanding of requirements and business drivers for the new products and solutions.

Responsibilities:

- Lead mid-size teams of junior to experienced project managers with a focus on 3 to 4 Missions/functions directly or via team leads. Delivery of high-quality product releases and functionality. Successfully manage and coordinate complex, multi-phased programs by guiding cross-functional teams and business partners to define, scope, plan, and deliver high-quality hardware products. Manage the performance of the development team ensuring product commitments are met with respect to quality, budget, and schedule.
- Strategic Promote continuous process improvement and sound hardware engineering practices across a global team that will enable the development and support of an innovative product. Ensuring Agile practices are applied and followed. Identify and resolve problems, gaps, and challenges in hardware engineering processes.
- Act as the single point of contact for all project activities, schedule, and status. Ensuring proper communication on development deliverables as appropriate up through executive management levels within the organization.
- Enabling the sharing of best practices across a global development team. Foster an environment of collaboration, trust, and accountability for departmental and cross-functional teams.

Required Skills:

- Bachelor's Degree with 8+ years of experience, or equivalent experience.
- Extensive experience in managing development teams and projects.
- 4+ years people management experience including performance management, motivation, career development and dealing with conflict.
- 6+ years managing development projects. Strong Team Leadership skills
- Good analytic and logical problem-solving skills.
- Strong collaborative and teaming skills.
- 5+ years of experience in Agile development.
- Product knowledge in the area of Retail and Point-of-Sale applications will be a plus.
- Strong written and verbal communication skills, fluency in English
- Domain Knowledge of Retail Products and Solutions

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.