Job Description:

Company Summary

Company Summary

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.

Job Summary

Sorenson Video Relay Service(R) (SVRS(R)) is a free service that enables deaf and hard-of-hearing callers to conduct video relay calls through a qualified ASL interpreter. SVRS(R) Sorenson Communications empowers the deaf and hard-of-hearing community to communicate with both, deaf and hearing family, friends or business contacts using video relay service. This free, 24-hour service empowers you to place and receive calls with a professional American Sign Language (ASL) interpreter via a videophone and a high-speed internet connection. In addition, the services enable hearing callers to contact deaf or hard-of-hearing individuals as well.

The successful Office Assistant will provide support to the VRS management team by handling a wide range of administrative and office support related tasks. Must be able to work independently with little supervision. This person must be well-organized, flexible and enjoy the administrative challenges of supporting an office of diverse people and varied business needs.

Essential Duties and Responsibilities

* All Sorenson employees are part of a team and must be willing to adhere to Sorenson policies and procedures, with special attention to confidentiality of information handled within the center.

* Complete basic administrative tasks with direction from local management.

* Assist in maintaining office space, files, records, and equipment with guidance from local management team.

* Work effectively in a team environment; receive support from and provide support to colleagues.

* Demonstrate the ability to meet performance expectations with minimal supervision.

* Communicate with and keep management updated on a regular basis.

* Demonstrate willingness and ability to complete other duties as assigned.

* Drive locally to other offices as needed and be able to pick up office supply needs.

Specialty Assignments:

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum/Preferred

Education

Description

Minimum

High School Diploma or GED

Experience

Minimum Years of Experience

Description

Business experience/training an advantage

2

Previous office experience

Knowledge, Skills, and Abilities

* Proficient computer skills including MS Office (including Excel) or equivalent.

* Internet skills including use of e-mails, group messaging and information gathering.

* Basic Math and English skills.

* Must able to understand and follow basic instructions and communicate problems and issues.

Working Conditions and Physical Requirements

* Able to sit/ stand for a long period of time in an office environment

* Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components

* Able to lift up to 30 lbs.

* Able to drive a car

* Regular and predictable attendance required.

* Valid Driver's License.

* Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply at www.captioncall.com/careers

Apply today! www.sorensonvrs.com/svrs_careers

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Apply Now