Job Description:

ROLE AND RESPONSIBILITIES

SUMMARY OF THE JOB

Responsible for the deployment and support of computer hardware and software including peripherals and components to employees. Perform a variety of (installation, move, add, change, disposal) and support tasks to meet user requirements. Participates and/or leads projects in the implementation of new IT EUC strategic plans. Demonstrates considerable knowledge of CAE s computer standard equipment.

QUALIFICATIONS & SKILLS

Knowledge, skill, and/or ability required

Ability to troubleshoot and support windows environment (Office 365 and Win7/10).

Ability to support wide range of peripheral and mobile devices devices

Strong understanding of WAN concepts, and able to assist in network troubleshooting

Superior organizational and process skills

Ability to communicate and deliver customer services at the highest levels

Encourages and participates in all collaborative efforts

Willingness to take end to end ownership of issues

Strong ability to learn and support the many different corporate applications and various helpdesk/account administration activities.

Strong project administration skills required to work across IT groups bringing innovation, creativity and process management.

Strong knowledge of maintaining corporate documentation and procedures following group standards and policies. Adapting to changes within the organization.

EDUCATION REQUIRED

Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience.

EXPERIENCE REQUIRED

2-4 years in an IT end user support environment.

Considerable knowledge on support of computer hardware and software, telecommunications and networking

Understanding of ITIL processes

COMPLEXITY AND CREATIVITY PROBLEM SOLVING

Excellent problem solving abilities. Acts independently to determine methods and procedures on new assignments. Understands implications of work and makes recommendations for solutions

JUDGEMENTS AND DECISIONS

Able to prioritize workloads to best support the business

GEOGRAPHICAL COVERAGE

Support of local and global CAE facilities

CONTACTS AND COMMUNICATIONS

Significant internal and external client contact.

Regular internal communication with all levels of staff within CAE.

Must be able to work independently and in team environment. Interfaces with customers, internal users and senior management as required.

POSITION TYPE

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

EQUAL EMPLOYMENT OPPORTUNITY

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

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