SUMMARY:

This position will provide support to the Network Operations staff to ensure accurate loading of provider data, timely resolution of provider issues, and effective communication of performance reports to physicians.

Work Location - United States (Remote, work from home)

RESPONSIBILITIES:

• Responsible for intake and tracking of provider interest forms.

• Provide support for the coordination of provider contracting and tracking credentialing status.

• Responsible for processing monthly updates for provider groups and health systems, as well as reconciling provider loads in all of Cigna system platforms - i.e. claims, directory.

• Provide support for addressing routine questions and issues with provider offices, as well as routine claims issues.

• Coordinate regular provider communications.

• Participate in provider education and meetings periodically.

QUALIFICATIONS:

• High School Diploma or equivalent


• Bachelor's degree highly preferred


• Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards).


• 1+ years working experience within a managed care environment. Claims processing experience, provider support or customer service


• Experience working within Cigna or Cigna Medicare preferred


• Act with a sense of urgency to research questions or issues brought by the team, and identify the right parties or resources to resolve the issues.


• Ability to work independently and in conjunction with co-workers of all levels.


• Strong analytical and problem-solving skills.


• Excellent communication skills - verbal, written and presentation.


• Working knowledge of Microsoft Word, Excel, and PowerPoint.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.