Job Description:

Sup, Ambulatory Registration

Job ID

2020-86737

Department

Ambulatory Registration

Site

HMH Hospitals Corporation

Job Location

US-NJ-Hackensack

Position Type

Full Time with Benefits

Standard Hours Per Week

40

Shift

Day

Shift Hours

8 a.m. - 4:30 p.m. or 8:30 a.m. - 5 p.m.

Weekend Work

Weekends as Needed

On Call Work

On-Call Commitment Required

Holiday Work

As Needed

Overview

How have you impacted someone's life today? At Hackensack Meridian Health our team members are focused on changing the lives of our patients by providing the highest level of care and coaching each and every day. Through the comprehensive care we provide, we are confident that you will be able to apply your skills while building your career within New Jerseys premier healthcare system.

The Supervisor of Ambulatory Registration, under the general direction of the Director of Ambulatory Operations and the Manager of Ambulatory Registration (in conjunction with a dotted line relationship to the Clinical Department Directors), supervises the daily registration, pre-certification, cash collection and insurance verification functions of their assigned Ambulatory Operations Departments.

Responsibilities

A day in the life of a Supervisor of Ambulatory Registration at Hackensack Meridian Health includes:

Supervises the day-to-day activities of pre-registration, pre-certification, referral procurement, financial responsibility notification, and insurance verification policies and procedures across their assigned ambulatory points of service.
- Maintains working knowledge of the individual department workflows.
- Coordinates registration coverage and staffing levels for all assigned areas in conjunction with the Manager of Registration.
- Monitors and audits the capture of correct registration and demographic information to maximize upfront cash collections and billing accuracy, and makes recommendations for process changes when shortfalls are identified.
- Supervises denial management and outpatient exception reports processes, and advises Manager of variances in expected results.
- Supervises all line personnel responsible for ambulatory registration and related functions and manages the daily staffing levels of these personnel.
- Supervises and assists management to develop monitoring and control mechanisms to evaluate employee performance relating to efficiency, accuracy and professional courtesy while communicating with patients, physicians and managed care organizations.
- Participates on the automated scheduling system implementation team as requested by the Director of Ambulatory Operations.
- Prepares statistical reports relating to scheduling, patient throughput, and customer service, i.e., number of visits per department per day.
- Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.).
- This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
- Adheres to the standards identified in the Medical Center's Organizational & Managerial Competencies.

Qualifications

- Bachelor's degree Required
- Must have 3-5 years prior experience in hospital patient financial services operations.
- Advanced knowledge of the health insurance industry, managed care issues, revenue cycle, and hospital IT systems Required.
- Advanced knowledge of various patient account platforms, including those offered by Siemens Health Services Required
- Graduate degree or professional certification preferred
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

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Meridian Health is committed to the principles of equal employment opportunity and affirmative action and will not discriminate in the recruitment or employment practices on the basis of race, color, creed, national origin, ancestry, marital status, gender, age, religion, sexual orientation, gender identity/expression, disability, veteran status and any other category protected by federal or state law.

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