Job Description:

DO WORK THAT MATTERS
At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 160 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

ABBOTT RAPID DIAGNOSTICS (FORMERLY ALERE) is part of Abbotts Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. We have exciting career opportunities for adding CLIENT SUCCESS MANAGER positions within our Abbott Rapid Diagnostics - Toxicology business (eScreen) located in KANSAS CITY, MO OR RICHMOND, VA. In this role, you will act as the main interface to key Enterprise National Accounts clients ensuring their successful implementation, retention and growth. You will develop and maintain strong relationships with National Account Enterprise accounts, while identifying and implementing strategies for growth, and providing solutions that promote execution and stability. You will manage a group of employees, working consultatively with cross-functional teams within Abbott to meet client needs and ensure a positive client experience.

TOXICOLOGY BU
Were #1 in global toxicology testing and specialty labs. We provide comprehensive answers when and where they are needed most. We accelerate and expand our global market leadership in Toxicology services, providing todays comprehensive drug testing answers. Our innovative technology, industry experts and insightful data empower confident decision making.


ESSENTIAL DUTIES AND RESPONSIBILITIES - (KEY ACTIVITIES)

* Manages key enterprise clients, ensuring excellent client satisfaction, loyalty and advocacy to expand the account. Leads the Key Account onboarding process, ensuring that internal resources are allocated as needed for a flawless execution and utilization of product.

* Proactively identifies clients needs, business goals and technology strategy and mobilizes internal Abbott resources to provide needed solutions.

* Manages the day to day activity tracking of Client Success Specialists

* Foster a cooperative and harmonious work environment conducive to maximizing employee morale and productivity.

* Conduct regular team meetings/communication with staff, including regular one on ones with team members.

* Provide coaching and performance feedback, as needed.

* Handles and resolves escalations

* Creates account plans, retention strategies and conducts regular reviews with clients to secure client engagement.

* Understands and articulates account details regarding account productivity to drive retention and value.

* Uses customer relationships to promote additional products and services in order to influence account retention and volume growth over prior year.

* Possible 20 - 30% travel

BASIC QUALIFICATIONS:

* Bachelors degree or equivalent combination of education and work experience required

* 5 years of managing key enterprise strategic accounts

* Track record of having driven high client satisfaction rates with client engagement and personal communication style.

* Demonstrated ability to provide customer service to large Enterprise accounts.

PREFERRED QUALIFICATIONS:

* Proven team management experience

* Proven experience in successfully managing Enterprise, Health Care or Higher Education-related accounts

* Knowledge of Abbott products and software applications a plus

* Proficient using Salesforce.com

* Proven technical ability to analyze and utilize data to support and grow the client account and articulate data findings to internal and external stakeholders to drive decisions related to key accounts

* Must have proven skills and experience in extensive interactive client relationships

* Must have strong organizational, follow up skills and attention for details to successfully manage competing priorities and build credibility with clients

* Excellent verbal/written communications skills and ability to develop and present to executives and key client stakeholders.

* Ability to work independently and exercise strong judgement

* Exceptional time management skills and ability to self-motivate

* Ability to interface with other departments to execute needed deliverables for clients

* Outstanding leadership and organizational skills

* Ability to work in a matrix environment

* Track record of goal achievement

* Demonstrated ability to set direction and manage complex teams, projects, and processes

LEARN MORE ABOUT OUR BENEFITS THAT ADD REAL VALUE TO YOUR LIFE TO HELP YOU LIVE FULLY: www.abbottbenefits.com

ABOUT ABBOTT
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 130 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 107,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.

AN EQUAL OPPORTUNITY EMPLOYER, ABBOTT WELCOMES AND ENCOURAGES DIVERSITY IN OUR WORKFORCE.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com.

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