WE'RE LOOKING FOR Digital Commercial Operations Director
Employment type Regular / Permanent Location 4636 Somerton Road Trevose, PENNSYLVANIA, 19053-6742 United States
Who we are?
With 90,000 people on five continents, SUEZ is a world leader in smart and sustainable resource management. We provide water and waste management solutions that enable cities and industries optimize their resource management and strengthen their environmental and economic performances. SUEZ Water Technologies & Solutions looks for innovation everywhere. For more than 100 years, SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the Resource Revolution!
Who are we looking for?
Bachelor's Degree in Computer Science, Engineering, Information Technology, Data Science (or equivalent field) from an accredited university or college. Candidates without an engineering degree with 4 years of computer/IT/or data analytics experience will also be considered.
Minimum 7 additional years of work experience in digital, IT, operations, and/or product management.
Desired Traits / Qualifications:
IT networking knowledge/experience
Strong project management skills
Proven track record in building and leading an effective team in a fast-paced environment
Good working knowledge of Asset Performance Management software / platforms and IoT ecosystems
Proven ability to work collaboratively in a matrixed environment
Effective communication skills with the ability to take technical details and simplify explanations to non-technical stakeholders
Proven problem-solving skills
Strong interpersonal and leadership skills and able to work with groups and drive to completion
Master's degree in business or science/engineering
Working knowledge of digital product management and software development life cycle
Prior experience in managing global teams
Strong passion for and knowledge of digital capabilities
Demonstrated experience working in a global, matrixed corporate environment
Prior experience in driving costs down and managing financials
Knowledge of the Industrial water products and systems (Boiling, Cooling, UF, MBR, RO)
What will you be doing?
The Digital Commercial Operations Director will manage all operational performance and financial aspects of the Digital / IoT asset monitoring and management capabilities across Suez Water Technologies and Solutions (SWTS). He/she will manage the service reliability centers (SRC) and ensure that the delivery and maintenance of InSight in support of our customers meets business expectations. The Digital Commercial Operations Director will manage financial aspects for the operational spend - both on an on-going basis as well as for planning purposes. In addition, he/she will report on metrics/KPI's for Digital /IOT on an on-going basis and provide guidance on strategy and feature prioritization. He/she will report to the CMO/CDO.
This is a leadership position managing the team providing robust deployment and delivery of the Suez cloud-based platform, InSight. InSight is an Asset Performance Management (APM) application that combines advanced data and analytics to help water treatment professionals make better business decisions, eliminate unplanned downtime, and lower operating costs.
Manage global service reliability centers to ensure robust deployment and maintenance of InSight APM. Lead day-to-day team activities and ensure defined Key Performance Indicators (KPI's) and metrics are being met and/or exceeded.
Facilitate cross-functional coordination with internal and external stakeholders to deliver InSight and other digital service solutions to customers in a timely and cost-effective manner. Improve speed to InSight deployment across P&Ls. Ensure the global teams are optimized for delivery and maintenance/troubleshooting of InSight accounts. Manage monthly expenses and oversee vendor payments. Drive efficiencies for various InSight cost components such as infrastructure, operations, wireless data plans, etc.
Leverage relationships with Key Account teams to obtain VOC and drive strategic InSight product improvements. Serve as escalation point-of-contact for customers and the commercial team.
Cross-train global teams to optimize delivery of InSight for both Chemical and Monitoring Solutions (CMS) and Engineered Systems (ES) accounts. Establish a training rhythm for the sales/account manager teams on Digital capabilities, provide training on an ad hoc basis. Deliver InSight demos and customer presentations (as needed).
Develop and deploy remote operations strategy, including the development of SOP's and training of SRC/field personnel to safely and securely offer remote control options.
Manage the deployment and tracking of data connectivity options, including cellular gateways, edge hardware, and other protocols/means that may be needed for data acquisition purposes.
Continuous Improvement: generate and solicit ideas for improving the InSight application or delivery process through automation, new tools, or simplification initiatives.
Evolve SRC personnel to better support business needs (e.g., product applications know-how) and/or drive cost out.
Drive synergies with broader Suez on deploying Digital solutions.
Compensation: Annual 0.00 - 0.00 USD Is relocation for this position offered: No Number of Job Openings: 1 Company Grade/Band: Senior Professional SUEZ's Water Technologies and Solutions (SWTS) offers a great work environment, professional development, challenging careers, and competitive compensation. WTS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Suez WTS is NOT accepting unsolicited assistance from search firms. All resumes submitted by search firms to any employee of Suez WTS in any fashion without a valid written search agreement in place will be deemed the sole property of Suez WTS. No fee will be paid if a candidate is hired by Suez WTS based upon an unsolicited referral. Orga: Water Technologies & Solutions