Pennsy Supply is a CRH company. CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready-mix concrete, and paving and construction services in North America. Our 24,100 employees at 1,300 operating locations provide our customers with top-quality, innovative products and services.
This position is responsible for leading and supporting the outside sales department and ensuring the customers satisfaction at all times.
Essential Duties and Responsibilities
Responsible for own personal safety always as well as maintaining the highest standard of safety and quality in all aspects of the job. Be familiar with and follow CRH's 14 Fundamentals for Fatality Elimination.
Assist in the preparation of the company's marketing plan and is responsible for implementing and supervising its development in the marketplace. This includes both a short-term business plan and a long-term strategic business plan for the various areas of responsibility.
Meet with assigned customers and quote, build relationships, create value, and be a liaison between the customer and our operations.
Develop and/or enhance industry and product knowledge within all lines of business.
Continuously support and mentor team members through one to one meetings and other activities on a regular basis to discuss strategies, issues, and resolve problems.
Foster an environment for employees that are centered on the team and the role each employee plays on the team in meeting their job expectations.
Create an individual development plan for themselves with guidance from sales managers. The plan should highlight expectations of their position, areas of concentration, and should be reviewed on a quarterly basis.
Define our customers' needs and create specific measures within each department that relates directly to a satisfied customer.
Perform market segmentation activities so that each department is aware of our core customers and how to meet and exceed specific customer expectations
Participate in regular department-wide meetings to discuss issues and resolve problems. Provides support to all LOB sales efforts following up assuring edits, quotes are completed while working toward the common goal of servicing the customer's needs.
Visit all operating plants (all lines of business) and personnel on a monthly basis. Work to ensure that everyone in the field understands our direction and strategy. Help to create "buy-in" from all stakeholders so that all work towards the same common goal.
Have regular conversations with the company Aggregate Sales Manager updating sales activities (significant jobs, etc.) and any other Customer Support Issues.
Know and understand the financial data for all lines of business (ready mix, hot mix asphalt, and aggregates) Produce information on a regular basis as requested by your manager and other members of the executive management team.
Possess a working knowledge of all software (Salesforce, Quote to Cash, Viewpoint, Command, etc.) used by the various areas of responsibility and be able to produce measureable data using the reports generated by the software systems.
Other duties as assigned.
Current Driver's License and reliable source of transportation.
Display a professional and courteous attitude to co-workers, supervisors, customers, and the general public at all times.
Strict adherence to the Pennsy Supply, Inc. Safety Manual.
Strict adherence to the Pennsy Supply, Inc. policies and procedures as outlined in the employee handbook.
Willingness to work in a team environment and assist co-workers or supervisors with other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Excellent computer skills and proficient in Word, Excel, Outlook, etc.
Ability to do basic math
Able to work independently with attention to detail
Able to follow direction and work effectively in a team environment
Able to respond to stressful situations and customers in a professional manner
Ability to effectively prioritize assignments to meet long-term and short-term deadlines
Excellent organizational skills
Able to write reports, document findings, and procedures, and to effectively present information and respond to questions from groups of managers, customers, and the general public
Education and/or Experience
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Must have at least 2 years related experience in customer service and sales preferred.
Able to effectively communicate in verbal and written form to employees, management, executives, and customers.
Must have excellent phone etiquette, speaking voice and professional appearance
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Able to identify, define and resolve problems, collect data, establish facts, and draw valid conclusions.
Able to interpret an extensive variety of instructions in mathematical, written or oral form.
Able to deal with several abstract and concrete variables. Able to interpret written and oral instructions, and to read, analyze, and interpret, operating & maintenance instructions or regulations.
Ability to handle stressful situations when dealing with customer demand, supervision of staff and scheduling.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to talk or hear.
Specific vision abilities required by this job includes close vision, distance vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and extreme heat and/or cold.
The employee frequently works in outside weather conditions and is frequently exposed to fumes or airborne particles and vibration.
The noise level in the work environment is usually moderate.
This job requires the use of hearing protection.
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Requirements for this job are subject to modification by Pennsy Supply and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Americas Offers You
A culture that values opportunity for growth, development and internal promotion
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
About CRH Americas
CRH Americas has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
CRH Americas is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!
Pennsy Supply is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .
Date Posted: Aug 12, 2020
Nearest Major Market: Philadelphia Nearest Secondary Market: Harrisburg Job Segment: Sales Support, Sales Management, Manager, Outside Sales, Sales, Management