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Sr. Business Process Improvement Analyst at Pacific Life

Posted in Other 30+ days ago.

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Type: Full Time
Location: Newport Beach, California

Job Description:

Pacific Life is looking to invest in bright, agile new talent to ensure we continue to innovate and strengthen relationships with our policyholders. It s in this spirit that we are currently looking to add a skilled Senior Business Process Improvement Analyst to our team in Newport Beach, CA.

As a Senior Business Process Improvement Analyst, you ll play a key role in Pacific Life s growth and long-term success by building lasting process redesign and automation capabilities and sizing and tracking value across Pacific Life. You ll support automation, operations, and customer experience teams to size opportunity from redesigning and automating business processes using automation tools, such as workflow, robotic process automation, OCR, NLP (natural language processing), machine learning and cognitive agents. You ll also track projected and captured value from programs and provide essential metrics and reporting to leadership to understand impact and success of projects.

If you re experienced in full life cycle business analysis, as well as uniting diverse programs under one reporting standard to track a unified vision of value and success, you re exactly who we re seeking. Technical capabilities aside, if you re a mission-driven self-starter who s comfortable who seeks to get outside your comfort zone to learn, encouraging other team members to do the same, and who s motivated by working within a strong team-oriented environment, you re a perfect fit for our team.

What You ll Do


Build business cases by engaging with stakeholders to understand proposed value capture opportunities and working cross functionally to size the opportunity and costs associated with capturing impact

Track diverse process improvement and automation initiatives across their lifecycles (e.g. discovery through implementation) develop an ongoing, comprehensive view of business process optimization and automation projects across the enterprise

Create consistent enterprise standards for value tracking, execution viability and value capture

Lead the periodic evaluation of overall program economics, comparing total investing across BUs and verified impact on costs and KPIs

Tech & Tools You ll Use

Agile methodology

Factors for Success


8+ years of experience in full life cycle business analysis including working with stakeholders to size impact potential and create value capture plans for process redesign and technical projects

Bachelor's degree (B.A. or B.S.) from four-year college or university, or equivalent experience

Financial analysis experience (e.g., building cost/benefit analysis, financial models, impact sizing); experience with financial services and insurance products a plus

CBAP or other Business Analysis-related certification a plus

Ability to analyze complex business system requirements in a wide range of functional areas and understand the financial implications

Strong problem solving, ability to identify options and provide compelling rationale for recommendations

Demonstrated ability to build trust and able to function as team lead on almost any project, regardless of size or complexity

Growth mindset, challenging status quo to find new solutions and drive out-of-the-box ideas

Belief in a non-hierarchical culture of collaboration, transparency and trust across the team; system thinking and experiment-oriented mindset to drive innovation

A career at Pacific Life is more than a job. You ll find those who work passionately each day to drive our company forward enjoy job security, flexible scheduling and great opportunities for career growth. If you re seeking a thriving career doing the type of meaningful work that s all too rare at a Fortune 200 Company, you re the perfect cultural fit for our team. See how we harness the Power of Pacific to fulfill our shared purpose apply for one of our positions and grow your career with Pacific Life today!#LI-TM1At Pacific Life, we know we re better when you can be your whole self both in and out of the office. That s why we also allow employees to build flexibility into their work schedules, provided they consistently achieve their goals and provide demonstrable value for our policyholders.

In addition to the value we provide for our employees and policyholders, we are also renowned for our philanthropic work, having donated over $109M to nonprofits over the past 33 years. All this considered, it s no wonder we were named one of America s Best Mid-Size Employers by Forbes in 2019. Simply put, if you want to find fulfillment in both your career and your life, join our team at Pacific Life, where power meets purpose.For more than 150 years, Pacific Life has offered our clients innovative products and services that help them to reach their financial goals and safeguard their futures. To ensure our next 150 years are as prosperous as our first 150, we re fostering a culture of shared values across our company by providing generous compensation and comprehensive benefits that allow our employees to find fulfillment and security in personal life and career alike. These include:

Competitive salary and bonus program

Medical, dental, and vision as part our commitment to investing in the health and wellbeing of our employees

Two retirement savings plans: 401k savings plan with company match and Company Retirement Contribution (company-paid)

Generous vacation time and holiday pay

For additional information about open positions and other opportunities to join our team, visit Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.