RSA Adaptive Authentication consultant at Cognizant

Posted in Information Technology 9 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Los Angeles, California

Job Description:

Resource should have over 5 years of experience in the Information Technology and focused experience in RSA Adaptive Authentication.

Resource should work predominantly in the Production Support along with minor enhancements in various security products on Identity & Access Management (IDM) domain working with various Banking & Healthcare, Insurance & Retail customers

Representative Experience

The Resource should have expertise in:

Incidents Triaging and resolution in Production; Providing RCA in case of SEV1 and SEV2 issues

Maintaining and renewal of Production Certificates

Yearly Enterprise Access Campaign (EAC) and Audit supports

Analyze/Research on Customer issues and concerns and provide resolution.

Application modifications/enhancements

Co-ordination with development teams for application related changes and application KT

Customer profile corrections in Production

Monitoring all the alerts and follow-up with appropriate teams whenever necessary.

Monitoring the scheduled jobs and follow-up with the respective team in failure cases

Proof of Concepts for upcoming Releases/Upgrades.

Yearly Disaster Recovery Tests

RSA SOAP Request and Response validation Testing and Analysis

RSA upgrades and Patching activities



• Resolution of incidents not resolved by L1 team

• Resolving incidents requiring basic/minor product configuration changes

• Update and maintain documentation for repeat tasks

• Elevation to L3 or 3rd party support as required

• Troubleshooting of failures and incidents

• Ensuring the availability of the systems

• Execution of defined tasks per Change and request Management

• Helping users to create incidents

• Upgrades and Patches as required


• Provide expert support with technical and functional issues related to RSA AA.

• Provide escalated support to L2

• Resolve complex problems (including assisting with complex interdependent network and IT

environment problems)

• Coordinate Problem Management investigations

• Coordinate 3rd Party and vendor problem resolution

• Perform system engineering changes

• Update Level 1, 2 Support as problem resolution activities progress through to closure

• Database Archival/ Purging execution

• Disaster Recovery Setup as requested by Client DBA

• Backup implementation per Client standards

• SOP creation

• RCA documents for incidents

• KT handling

• Daily operation Support

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 RSA Access Manager PL3 Required
2 RSA Archer eGRC PL3 Required
3 RSA Adaptive Authentication PL3 Required
4 RSA Archer ComplianceReporting PL3 Required
5 RSA Archer Compliance Audit PL3 Required


* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.