Lobby Services Representative at Independent Bank

Posted in Customer Service 5 days ago.

This job brought to you by Local Organization

Location: Pilot Point, Texas

Job Description:

Independent Bank

Lobby Services Representative

US-TX-Pilot Point

Job ID: 2020-4859
# of Openings: 1
Category: Branch
Pilot Point


The purpose of the Lobby Services Representative position is to provide superior and quality service to customers through efficient and accurate financial transaction processing. The minimum pay for this position is $16.50 an hour and can increase based on experience.



  • Provide account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting savings deposits and withdrawals

  • Balance cash drawer daily in accordance with established policies and procedures

  • Participate in branch opening/closing rotation schedule

  • Assist with balancing vault and ATM as needed

  • Open new accounts, including but not limited to (checking, savings, CD’s, IRA’s, Business)

  • Admit customer to safe deposit box as needed

  • Communicate in a courteous and professional manner in person and over the phone

  • Gain knowledge of and promote bank products and services

  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

  • Occasional lifting and maneuvering of coins up to 25lbs may be required

  • Perform other job related duties as assigned


  • High school diploma or equivalent education certificate (GED)

  • 6+ months teller experience, required

  • 6+ months new accounts experience (with a bank), required

  • Computer proficiency with working knowledge of Microsoft Office Suite applications, required

  • Must be able to work during branch hours of operation including occasional Saturday mornings

  • Careful attention to detail and time management skills are essential

  • Ability to adapt to changing work environment

  • Excellent interpersonal and communication skills are required

  • Being a strong team player is vital

  • Demonstrate general knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.