Posted in Information Technology 30+ days ago.
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Location: Phoenix, Arizona
Cognizant is hiring for "IT Support" Phoenix, AZ. Interested candidates who are willing to relocate within the USA can apply. Relocation assistance will be provided
Note:“Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role.”
Resolution of issues incidents raised by clients within SLA
Issue incident escalation to respective support groups
Ticket creation Categorization
Prioritization Incident resolution and ticket closure
On call support for issues related to laptop desktop application related issues
Problem Record creation and reporting to Problem Managers
Exchange Outlook and Mailbox movement related issues
Virus scanning and troubleshooting all basic components which help in system Maintenance Troubleshooting outlook issues like configuration issues while configuring accessing emails
PST files cracking and retrieving data application related issues etc.Software installations all application related issues. Resolution of all priority incidents based on first in first out basis Allowed untill this BCP
Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.