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IT Support at Cognizant

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Phoenix, Arizona

Job Description:

Cognizant is hiring for "IT Support" Phoenix, AZ. Interested candidates who are willing to relocate within the USA can apply. Relocation assistance will be provided

Note:“Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role.”

Resolution of issues incidents raised by clients within SLA

Issue incident escalation to respective support groups

Ticket creation Categorization

Prioritization Incident resolution and ticket closure

On call support for issues related to laptop desktop application related issues

Problem Record creation and reporting to Problem Managers

Exchange Outlook and Mailbox movement related issues

Virus scanning and troubleshooting all basic components which help in system Maintenance Troubleshooting outlook issues like configuration issues while configuring accessing emails

PST Creation

PST files cracking and retrieving data application related issues etc.Software installations all application related issues. Resolution of all priority incidents based on first in first out basis Allowed untill this BCP

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission.  Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.