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Account Management Supervisor at Keystone Peer Review Organization, Inc.

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Elkridge, Maryland





Job Description:

KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million members receive the right care, at the right time, in the right setting. KEPRO is seeking resumes to lead our Workplace Services account management team. 

Summary Description 

Lead team of account managers in developing and managing client relationships and ensuring strong partnerships between the customer and KEPRO operations.  Develop a business partnership that promotes opportunities for growth and revenue while supporting the customer’s growth objectives.  Optimize service to customers by identifying their needs and engineering adaptations of products and services.  Provides high level internal communications within KEPRO regarding client’s partners and market issues.  Develops best practices within the Account Management team and provides direction and oversight to ensure consistency across our book of business.

Accountabilities 


  • Provides strategic direction to account management team by identifying best practices and establishing consistency across the book of business.

  • Develop and strengthen relationships at the account management and senior management levels of key clients. Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.

  • Serve as subject matter expert to customer by providing high level product and service information. Demonstrate the impact of KEPRO’S services for cost reductions and operations improvements.  Manage contract and scope of work to ensure proper services are provided and avoid non-reimbursed services.  Up sell services to existing traditional customers as well as to re-sell customers and Partners.

  • Establish and regularly update a strategic plan for each assigned account. Components of the plan to include schedule of deliverables with time frames, identified goals, customer relationship enhancements, and revenue growth.

  • Contributes to Sales strategy by identifying short-term and long range issues to be addressed. Provides customer and market information, recommends options and courses of action, and provides implementation directives.  Join Sales presentations as needed.

  • Assists in proposal development and RFP responses, working in collaboration with program leadership to draft responses that represent industry best practices and speak to KEPRO’s program.

  • Educates customers on KEPRO’s philosophy of managed care, provides information on products and services as it relates to customer’s needs.

  • Prepares customer reports which demonstrate the customer’s usage, trends, needs, and tracks issues.

  • Facilitates the implementation process, connects Operations, Finance and Clinical areas to the new client. Serve as key member of the Implementation team, acting as Implementation Manager as needed.

  • Supervises account management team and identifies professional development plan for each member on the team.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

Education 


  • Bachelor’s Degree required. Master’s degree preferred.

Knowledge, Skills, Abilities 


  • Excellent verbal/organizational skills required.

  • Ability to analyze, interpret and present information is essential. Public speaking experience is preferable. 

  • Must be able to establish and cultivate relationships both internally and with external customers.

  • Must be able to travel.

Experience 


  • Minimum of 3 years of recent experience in account management.

Mental and Physical Requirements               

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

KEPRO offers challenging careers, excellent benefits and opportunities for advancement.  For consideration, please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. No Phone Calls Please.  Visit our website at www.KEPRO.com for more information on the KEPRO Family of Companies.   

EOE AA M/F/Vet/Disability

KEPRO is and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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