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Vice President - Quality and Continuous Improvement at LeasePlan USA

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Atlanta, Georgia

Job Description:

At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next together!

Opportunity Highlights

  • Develop and maintain a business health-score dashboard to include key business metrics (Commercial, Finance, Operational Excellence, Customer Experience, etc).

  • Support all business lines by leveraging a consultative approach, i.e. spending time with LeasePlan divisions and departments to understand their primary pain points and then recommend a set of approaches and solutions to solve them. In other words, the VP should envision the QCI team as value-add consultants who are focused on gathering evidence and data to propose solution paths and therefore get the buy-in on solutions to create efficiencies and better experiences for our clients (and drivers)

  • Lead the implementation of MBO practices across the business in key areas (Management by Objectives) to create and nurture a KPI performance-driven culture and organization. With it, support the creation of measurable benefits related to new and changing process capabilities

  • Ownership for identifying, capturing and ensuring the realization of the benefits that will come from all business improvement activities and the "Ignite" program (i.e. LeasePlan US - Digital Transformation agenda).

  • Support, guide, and link in with all business process improvement and excellence teams that are being established in Operational Excellence and Commercial Performance to create a virtual Business Improvement practice across the business.

  • Ability to effectively facilitate discovery and requirements gathering from an array of stakeholders and subject matter experts using data-driven and evidence-based approaches.

  • Must be able to document and present at executive level presentations with succinct executive views of the business health-score on pre-agreed performance metrics and dimensions

  • Support the identification, selection, and prioritization of continuous improvement opportunities through business value scoring

  • Facilitate key strategic, cross-functional projects to develop and implement process improvements resulting in increased capacity, productivity, harmonization, and cost reduction; identify needed resources, alignment, milestones, deliverables, project prioritization, and tracking

  • Identify and work to remove barriers that slow or prevent the successful completion of business process improvements


  • Master Degree - MBA Preferred.

  • Bachelor's Degree is required.

  • 8-10+ years of experience leading and managing a team responsible for improving processes within an organization

  • 5-10+ years of experience leading medium to large scale business process improvement initiatives

  • 5+ years of experience working with project teams to define requirements related to process improvement.

  • Certified Scrum Master desired with strong knowledge of Agile development and deployment framework

  • Familiar with Management by Objectives systems and organization (MBO). Experience implementing and standardizing Key Performance Indicators (KPIs) throughout an enterprise organization

  • Change Management certification desired

  • Strong working knowledge of Six Sigma, Lean, Kanban and BPM tools (such as BlueWorks Live, Visio, ProVision), problem solving / root cause analysis and process management

  • Experience leading teams in the delivery of business process improvement/engineering programs and solutions that meet business needs.

  • Experience facilitating process mapping sessions, defining value streams and non-value tasks.

  • Strong client management and executive-level communication skills

  • Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions

Careers at LeasePlan

LeasePlan operates across more than 30 countries. With over 55 years' experience, LeasePlan's mission is to provide What's next in mobility via an 'any car, anytime, anywhere' service.

We also believe 'you cannot grow a business; you can only grow people who can grow the business.' LeasePlan is proud of its culture of service and care towards customers and each other, which has endured for over 55 years. By applying to work with LeasePlan, you are joining a team where you yourself will get to play a part in building the future of our business.