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Technician, Installation & Repair I at Rise Broadband

Posted in Other 30+ days ago.

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Type: Full Time
Location: Twin Falls, Idaho





Job Description:

Rise Broadband is the nation s largest fixed wireless network. We are dedicated to providing reliable high-speed Internet and phone service, which enables customers to connect with the people and things they value most. Providing a great customer experience is what we strive to do here at Rise Broadband. But Rise has more to offer including competitive pay, benefits, a fun work environment and career advancement opportunities. Many of our supervisors and managers began on our front lines answering calls or performing customer installations. We believe diversity is our greatest strength. Rise Broadband is proud to be an equal employment opportunity and an affirmative action employer.

The Installation & Repair Technician I is the face of Rise Broadband serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations while regularly climbing ladders and working on rooftops.

Essential Duties/Responsibilities
Works outside or inside customer s home or business to complete installations and repairs.
Regularly climbs ladders and works on rooftops while performing installations and repairs.
Troubleshoots by attempting to identify and remedy sources of internet, video and telephone service or customer-perceived problems.
Prepares for daily work assignments by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.
Maintains company truck and other equipment per service requirements and safety guidelines.
Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.
Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation.
Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns.
Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment.
Educates customers on the features and functionality of installed products.
Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services.
Explains waivers, agreements, and customer release forms.
Cleans work area upon completion of job.
Participates in team meetings as scheduled.
Applies knowledge and skills acquired through training to relevant aspects of work activities.
Completes paperwork accurately, and reports and records work order status updates as required through various methods or media.
Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed.
Follows all Company standard procedures, policies and safety practices in the course of performing work activities.
Performs other duties as assigned.

Job Requirements
High school diploma or GED equivalent preferred; post-high school education a plus
Minimum 18 years of age
Valid state driver s license and acceptable driving record in accordance with Company s Motor Vehicle Policy
Excellent customer service, time management, and decision-making skills
Working knowledge of PC and MS Office products
Com train certification a plus
Bilingual in English/Spanish a plus
Self-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions
Ability to interact and communicate appropriate information to customers and team members in a professional manner
Ability to effectively maintain professional appearance and demeanor in a variety of work environments
Ability to read and interpret technical information, such as repair manuals, parts books, etc.
Basic understanding of electronics, connectivity concepts
Ability to work required shifts and overtime (as necessary)
Ability to travel and provide service in assigned geography

Working Conditions
Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 500 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
Daily travel within the Company s geographical footprint is required.

DISCLAIMER Electronic Application Procedures: Rise Broadband only considers applicants that complete our electronic application through our career center. If, because of a disability, you need special services or facilities in order to apply for this opening, please call the Human Resources Office 3 0 3 7 0 5 6 5 2 2. Diversity creates a healthier atmosphere and Rise Broadband is an Equal Opportunity/Affirmative Action employer. We are firmly committed to non-discrimination and affirmative action and it is the policy of the Rise Broadband to strive to afford equal opportunity to qualified individuals, regardless of their race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic. We are a drug free workplace and all employees must be authorized to work in the US. All offers of employment will be contingent on the successful completion of a drug test, reference and criminal background investigation. Some positions will also require a motor vehicle record check. For more information about the company please visit: http://risebroadband.com.


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