This is a training level position aimed at acquiring the necessary skills and knowledge required to establish, update and maintain both subscriber and group records via direct input and/or manual transactions. Employees must successfully pass the assessment at the end of training in order to continue in the department.
Successful completion of the first 90 days (quality/attendance/production etc) will result in advancement to the Account Clerk II position.
Assists in establishing and updating subscriber and group records by processing membership changes via the use of direct input and manual transactions.
Processes and clears transactions/write offs and output reports.
Meets established quality and productivity standards.
Accurate self-reporting of daily activities.
Perform other related duties as assigned.
High school graduate or GED equivalent is required.
Oral and written communication skills necessary to communicate with subscribers, accounts, or other departments in a clear, concise and tactful manner.
Knowledge of Association Performance Standards (MTM).
Knowledge of Industry driven regulations and guidelines.
Manual dexterity and visual acuity are needed to access and interpret computer records via PC along with basic math skills in reconciling accounts.
Ability to resolve problems related to membership and billing changes. Proficient in current industry standard PC applications.
Ability to comprehend, interpret and apply the policies, practices, and procedures related to billing and membership record changes that are learned through formal and on the job training.
In addition, the technical knowledge must be acquired through successful completion of the ninety (90) day M/B Training Program.
Other related skills and/or abilities are required to perform this job.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.