ECS is seeking a Tier 2 Technician to work in our Gettysburg, PA office.
Job Description: ECS is actively seeking a Tier 2 Technician to support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC's IT Service Management System.
Responsibilities to potentially include:
Providing Service Center Operations on-site and remote support to all FCC facilities and field offices
Tracking all work in the FCC IT Service Management (ITSM) system
Managing loaner program, maintaining inventory thresholds, handling tickets, repairing and servicing IT vendors
Conducting a monthly service ticket review with the COR or a person designated by the COR
Measuring the quality of services to end users and submitting the results and recommendations for improvement to the Government for review and approval monthly
Coordinating and supporting all requests from the Chief Information Officer (CIO) or other Bureau /Offices for demonstrations in the FCC Technology Center (FCCTEC)
Providing support for major applications and software for licensing and tracking
Providing Auctions Program Support; completing all checklists, procedures, and processes as per the Auction Program Support SOP
Providing COOP and disaster recovery (DR) support; managing COOP related activities immediately upon notification by executing the COOP plan and checklists
Providing Enterprise Mobility support; supporting mobile devices, support software and infrastructure.
Bachelor's in Information Technology or relevant area
Must possess the ability to clear Public Trust
At least 3 Years of Relevant experience
A + Certification
Proficient knowledge in addressing Tier 2 tickets
Strong analytical skills and ability to address Tier 2 activities on a large program
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 2300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.