Membership Consultants are responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations under the management of the Assistant General Manager and the support of the Membership Team. Membership Consultants must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors. Most importantly, Membership Consultants must build rapport and lasting relationships with prospective and current members to maintain a referral base and retain members.
Deliver the ultimate fitness experience to every member, every time
Recruit and retain new club members
Attain membership sales and revenue goals
Acquire point of sale referrals from every new member
Meet, greet, and work the floor during select times
Accept membership inquiries and schedule appointments daily
Conduct tours for scheduled appointments and prospects
Complete all membership paperwork and daily reports in an accurate and timely manner
Generate leads through in-club marketing and businesses within the community
Send thank-you notes and guest passes to new members within 48 hours of joining
Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs
Track leads, appointments, and prospect interests in appropriate systems
Market club to organizations and corporations
Attend all required meetings and trainings
Participate in continuing education to boost personal performance
Respond to all member questions or concerns within 48 hours
Understand and follow employee standards of conduct and ethics
Uphold club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work morning, evening, and weekend shifts as necessary
Required Knowledge, Skills & Abilities:
Excellent verbal and nonverbal communication skills
Excellent listening skills
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance
Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Willingness to work flexible hours
Demonstrated selling skills, including cross-selling and upselling
Ability to work with money
Ability to effectively enter and retrieve information from sales tracking systems
Basic computer skills (MS Office, email, MS Windows)
Required Experience, Education & Certifications:
High school diploma or GED
Two years of experience in sales preferred
Physical Activities, Physical Requirements, Visual Acuity & Working Conditions:
Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Extending hand(s) and arm(s) in any direction.
Particularly for sustained periods of time.
Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Applying pressure to an object with the fingers and palm.
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
All US Fitness team members receive:
Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Gift
In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off
Relocation:Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.