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Multimedia Specialist at Nemours

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Wilmington, Delaware

Job Description:

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

Nemours is seeking a Multimedia Specialist (FULL-TIME), to join our team in Wilmington, Delaware.

As the birthplace of the Nemours healthcare system, the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Del. honors our legacy of delivering exceptional care to the children of the Delaware Valley and beyond. Ranked among the nation’s best pediatric hospitals by U.S. News & World Report and honored with the ANCC’s Magnet Designation for excellence in nursing practice, we offer intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. In October, we will complete a multi-phase hospital expansion that will include new inpatient rooms, Pediatric Intensive Care Unit and Emergency Department. Additionally, Nemours duPont Pediatrics allows us to reach more children across the region through community-based physician services and collaborative partnerships with health and hospital systems.

The Multimedia Specialist is responsible for delivering an exceptional video conference and technology based meeting experience to all Nemours associates. This entails video infrastructure design, maintenance, and support, conference room equipment maintenance and support, video conference scheduling, creating & managing user accounts, providing technical support, processing Help Desk tickets, and escalating to appropriate teams when necessary. The Multimedia Specialist will manage and maintain equipment and projects related to surgical operating rooms, informational displays, digital signage, patient room and waiting area televisions, video recording and other various related technologies. In addition, the Multimedia Specialist will also support and maintain web/audio collaboration solution applications, and other related applications.

  • Provide assistance and coordination of all video conferencing calls

  • Design, configure, and optimize video conference infrastructure to handle internal and external conferences

  • Optimize video conference equipment to maximize performance and best utilize resources

  • Provide education and instruction to staff/end users on effective use of video conference equipment 

  • Configure, support, and maintain web/audio collaboration tools

  • Accurately document instances of hardware failure, repair, installation, upgrade, and removal

  • Develop and maintain Standard Operating Procedure documentation

  • Maintain accurate and current inventory of all multimedia equipment

  • Additional miscellaneous duties and responsibilities as assigned

Job Requirements

  • High School Diploma required.

  • Minimum of three (3) years experience required.

  • Works with all areas of Information Systems to improve processes and communication.

  • Provides on-call off hours support as needed

***EXTERNAL APPLICANTS:  Please be advised if you apply to this position, you will be asked to take an assessment as part of the application process.  This could add an additional 20 to 45 minutes, based upon the assessment that corresponds with this position.  Please allow yourself enough time to complete the test, as you will not be able to save your application and come back to complete it at a later time.  Do not use your mobile phone to apply to this position; our assessment is not compatible with mobile devices at this time ***

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.