Posted in Management 30+ days ago.
This job brought to you by eQuest
Location: Colorado Springs, Colorado
POSITION SUMMARY: The IT Business Support position is responsible for supporting the Information Technology Department in the administrative/clerical tasks that ensures the group operates in a smooth, efficient, and professional manner. This position will also assist other departments, such as Reception, as needed. The ideal IT Business Support candidate is highly responsible, punctual and embodies exceptional customer service.
MISSION: Improving lives, Optimizing wellness, Promoting independence
RESPONSIBILITIES AND DUTIES:
DEPARTMENTAL (JOB SPECIFIC TASKS):
Assist the Director of Information Technology with the coordination of all aspects of company cell phones; including, but not limited to: invoice accuracy, training, configuration, data overage monitoring, ordering, tracking repairs, and inventory.
Responsible for maintaining "par" levels of IT inventory at all locations.
Assists IT Staff in the care and maintenance of department equipment and supplies to ensure all office equipment/machinery are operating appropriately.
Assisting with IT documentation as needed.
Assist the Front Desk Reception area as needed.
Uses Microsoft Office Programs to produce correspondence, reports, forms, schedules, minutes and a variety of other materials, as requested.
Safeguards confidential/sensitive information and follows all policies and regulations regarding the sharing of such information both within and without the organization.
Demonstrates excellent organization and time management with duties, responsibilities, and assignments inluding any assigned projects or events.
Other duties as assigned.
Monitors, reviews and submits office/IT supplies requests for the department as needed. Verify orders are appropriate, ask questions if something is not clear, and be a good steward of company resources.
ORGANIZATIONAL (CORE RATING FACTORS):
Ensure discretion with confidential information.
Maintains courteous, helpful and professional behavior on the job.
Will support the success of the entire team by promoting a collaborative work environment.
Adheres to all Rocky Mountain Policies and Procedures, Rocky Mountain Safety Policies and Procedures and OSHA safety guidelines.
Consistently contributes to problem-solving and cooperates with identified resolutions.
Must demonstrate regular attendance and punctuality.
Brings issues and process improvement ideas to the attention of the Director of IT.
Maintains verbal and written skills required for the position.
Attends meetings and participates in committees as required.
Completes annual trainings as required.
Adheres to Company Dress Code Policy.
Demonstrates appropriate level of time management in support of co-workers and the entire team.
QUALIFICATIONS AND REQUIREMENTS:
Minimum education: H.S. diploma or equivalent required.
Associates in Information Technology or related degree preferred.
3+ years of office administrative experience highly desired.
Intermediate knowledge of office practices and procedures including filing, record keeping and the use of office equipment such as computer, telephone, scanner, and fax equipment.
Proficient with Microsoft Office Programs: Word, Excel, Outlook, Power Point etc.
Proficient at maintaining accurate electronic records, compiling data and preparing reports, and taking meeting minutes.
Professional office skills when communicating with customers, both internal and external
Must demonstrate excellent interpersonal skills, problem solving, time management, organizational skills, effective written and verbal communication skills with sound knowledge of grammar and spelling and arithmetic.
Must be willing to travel to different facilities and have reliable transportation and current insurance.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements - Requires full range of body motion, manual and finger dexterity, and eye-hand coordination; requires the ability to use department equipment, to communicate effectively; requires standing, walking, sitting (possibly for long periods of time) and performing repetitive tasks (including working on the computer) for up to the entire work day; requires the ability to lift/carry up to 25 pounds using appropriate body mechanics.
Visual, Hearing and Communication Requirements - Requires corrected vision and hearing to within normal range, with or without reasonable accommodation. Must be able to communicate effectively in verbal and written form with all levels of personnel within and outside of the organization.
Pressure Factor - Requires working under stressful conditions. Moderate pressure to meet scheduled and recurring deadlines.
Environmental Conditions - Working in a closed office environment. Work space may be shared. Working conditions may be noisy with fluctuating indoor temperatures. May be exposed to a risk of bodily injury through contact with moving instrumentation, substances and other conditions common to an office environment. Subject to unpleasant odors.