The Coordinated Outreach Referral, Engagement (CORE) program works collaboratively in small teams to engage and stabilize individuals experiencing homelessness to build rapport, identify appropriate resources, and link to housing programs that can end their housing crisis permanently. The CORE Social Worker(s) will provide targeted street outreach and linkage services to individuals experiencing homelessness and will work collaboratively with Healthcare for the Homeless, County Behavioral Health services, Coordinated Entry service providers, and other community based programs providing services in the county.
Salary: $50,000.00 - $65,000, Annually
Conduct targeted mobile and street outreach throughout Contra Costa County for the purposes of engaging individuals experiencing homelessness with behavioral health needs and linking them to services.
Build trust with, and assess the needs of unsheltered individuals experiencing homelessness encountered during outreach efforts.
Complete comprehensive assessments that are inclusive of medical needs, psychosocial assessment, safety assessment, substance use disorder assessment, housing needs, and all other relevant areas of concern.
Provide short-term, clinical case management services with the goal of linking individuals served to a health home and stable housing; responsible fora caseload of up to 25 participants.
Distribute basic need supplies including but not limited to food, hygiene supplies, blankets, and socks.
Administer intake questionnaires, assessments and other forms of tracking documentation as needed; track data for reporting, maintain case notes, and appropriate records and files.
Utilize motivational interviewing techniques to explore participants’ motivation towards behavioral change.
Provide direct crisis counseling and problem identification. Accompany participants to appointments and other services.
Support participants as they navigate the criminal justice and court systems. Advocate for participants by interacting with judges, court mental health staff, public defenders, etc.
Identify if individuals are connected to relevant services; if not, collaborate with community partners such as; clinics, public health, public assistance, psychiatry, mental health, etc. to ensure individuals are connected to eligible services.
Assist individuals with completing applications for services, transporting them to shelters, services, and other appointments as needed.
Collaborate with Coordinated Entry programs and other County services to place homeless individuals in housing and enroll them into services.
Provide a “warm hand-off” when individuals are connected to long-term services and providers.
Maintain and interact in a culturally sensitive, respectful, and professional demeanor.
Attend and participate in weekly case conferences as part of the county-wide CORE outreach program.
Attend community meetings with other service providers to share program information and coordinate services.
Comply with all policies and procedures guiding the work of this position and the department overall.
Attend training and meetings as required.
Travel between various locations.
All other duties as assigned.
Must have a working knowledge of Psychiatric Disorders as well as knowledge and ability to implement the following evidence-based models: Harm Reduction, Housing First, Strength-based Case Management and Motivational Interviewing.
Ability to build supportive and respectful working relationships with individuals experiencing homelessness that instills hope and promotes self-determination.
Understanding and practice of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse group.
Must possess strong engagement skills.
Proven ability to work independently and as an effective and collaborative member of a team.
Strong community networking skills and ability to build resources and relationships that improve continuity of care.
Excellent verbal skills. Strong organizational and time management skills.
Possess an understanding of and practice cultural sensitivity through open dialogue and self-exploration with diverse groups, while providing direct services.
Ability to effectively intervene in crisis situations, with de-escalation techniques.
Professional level competency using Internet, email, and Microsoft Word computer applications.
Ability to successfully and efficiently complete tasks in an environment where background noise is present, and interruptions may be constant.
Must be able to access remote locations that may require traveling through rough terrain in excess of two miles in possible inclement weather conditions.
Education: Possession of a Master’s degree from an accredited college or university with a major in Social Work, Psychology, Counseling, or a related field.
Experience: Minimum 2 years’ direct experience working with people with serious mental illness, individuals with a dual diagnosis and/or the homeless population.
Substitution: Will consider candidates who are currently enrolled in an accredited college or university in their final year of obtaining their Master’s degree requirement and committed to completion with a major in Social Work, Psychology, Counseling, or a closely related field AND minimum of 3-5 years fulltime experience with people with serious mental illness, individuals with a dual diagnosis and/or the homeless population.
Bilingual, bicultural in Spanish.
Previous experience or training in street outreach and clinical case management.
Knowledge of Contra Costa County and community resources.
Knowledge of the Contra Costa emergency provider network.
Prior experience with documentation and billing procedures.
CPR and first aid certification within 90 days of hire.
A valid California driver’s license, proof of vehicle insurance, clean DMV record, and reliable transportation will be needed to carry out job-related essential functions as travel between various locations is a requirement.
Handling / Fingering Frequently
Reach Outward Frequently
Reach Above Shoulder Frequently
Climb, Crawl, Kneel, Bend Frequently
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions