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Manager, Claim Services at Equifax

Posted in Manufacturing 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: St. Louis, Missouri

Job Description:

Who is Equifax?

Equifax is a global information solutions company that uses trusted unique data, creative analytics, technology and industry expertise to power organizations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions.

Regardless of location or role, the individual and collective work of our people makes a difference in our business.

We are looking for individuals who can help us disrupt the marketplace. You will do this by delivering leading-edge technology to build and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.

We will give you the opportunity to drive innovation and automation across the enterprise. This will include tool and process integrations across all business units within Equifax globally.

Job Title

Manager, Claim Services

The Manager is responsible for client satisfaction and the quality of the service delivered by their team.  The Manager manages the daily workload of the team and resolves day-to-day issues.  This individual is responsible for team leadership, motivation, training and mentoring of their team.

-Complete quality audits and evaluation of the services provided to our clients

-Work with other departments to ensure we have needed data to service client

-Participate in the implementation and set up of accounts

-Direct supervisory responsibility over Unemployment Claim Specialists and Leads

-Management of personnel matters: hiring, time approval, reviews, mentoring and training

-Evaluate ongoing staffing requirements

-Work directly to develop key employees within their department

-Evaluation of employee performance

-Monitor and report overtime expenses and manage expense to budget

-Schedule ongoing training for employees

-Mentor and develop Lead Coordinator and employee skills

-Assist in the development and implementation of incentives for employees as it relates to performance, retention and company goals

-Record “out time” as instructed by the Region Manager

-Hands-on dealing with the day to day operation, evaluation of employee performance reports, etc…

-Measure and manage productivity goals and standards (Employee and group performance, discuss directly with the employees)

-Benchmark success of the employees within the group (e.g., win/loss percentage, protest percentage, compliance issues, retention, etc…)

--Lead a team of 10-15 direct reports

Minimum Education and/or Experience:

-Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience

-Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently

-Experience dealing with dated material and/or strict adherence to deadlines

Minimum Qualifications and Competencies: 

-2-5 years of prior supervisory experience desired

-Demonstrated leadership skills

-Experience coaching and leading teams with five or more members

-Superb analytical skills, problem solving and decision making abilities

-Excellent Customer Service skills

-High level interpersonal, oral and written communication skills

-Ability to handle a high volume of work and work under deadlines

-High level of organization and multi-tasking abilities and ability to follow policies and procedures

-High level of professionalism

-Must be self motivated and have proven ability to motivate team members

Computer Skills Required:

-Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook

-Ability to type 35 WPM

Preferred Qualifications:

-Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process

Physical Requirements or Environmental Factors:

-Office environment with medium to heavy keyboarding, phone contact and use of mouse

The Perks of being an Equifax Employee?

We offer an excellent compensation packages with high-reaching market salaries and 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility,  paid time off, and organizational growth potential.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To speak to us about this role in more detail apply online.

Primary Location:

USA-St. Louis-Rider Trail


Function - Fulfillment / Operations


Full time