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Community Case Manager at Volunteers of America Chesapeake and Carolinas

Posted in Nonprofit - Social Services 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Arlington, Virginia

Job Description:

The Case Manager is the primary staff person with regards to housing placements for shelter residents that will work with residents to secure a safe alternative housing placement or permanent housing, as quickly as possible, and link the individuals with needed supports. Case Manager’s primary focus is to end homelessness by rapidly returning residents to safe alternative housing by developing an individual housing plan. 

As a means of engaging and motivating shelter clients, this position will employ evidence-based strategies such as progressive engagement, motivational interviewing and trauma-informed care.

Clients will be encouraged to take an active role in the development and execution of their Individual Housing Plan (IHP).


  • Complete an initial face-to-face intake within 72 hours of the  client entering the program;

  • Complete a comprehensive assessment no longer than 7 days after intake using the VI-SPADT in HMIS in accordance with Comprehensive Assessment System (CAS) policy. The goal of the VI-SPDAT is to determine the best housing option for the client.

  • Develop Individual Housing Plan (IHP) within 10 days. The IHP will:

  • Identify client needs related to housing placement (e.g., housing location, entitlements, employment, medical, mental health, substance abuse, life skills, legal, etc.)

  • Identify strengths, challenges and available resources

  • Set Specific. Measureable. Action-Oriented. Realistic. Time-Bound. (S.M.A.R.T.) goals for housing placement.  Examples of S.M.A.R.T. goals include but are not limited to: 

    • Assist clients with removing barriers to housing

    • Obtaining proper ID and other documents

    • Obtaining income and, benefits for which they may be entitled

    • Paying off debts

    • Applying for housing and subsidies.

  • Specify who is responsible for each action step.

  • Assess each client after 30 days

  • Manage crises as they arise with clients

  • Assist residents, when necessary with housing related activities. Example of housing related activities include but are not limited to: applying for apartments, accessing subsidies, developing a budget, setting up utilities, accessing funds for security deposit and first month rent, reviewing lease obligations and securing furniture

  • Coordinate relevant services with all service providers.

  • Coordinate and/or facilitate at least one on-going life skills training (i.e. tenants’ rights, financial education) meeting per month 

  • Facilitate weekly Community meetings with shelter residents. Coordinate speakers, in-services and social events for the community meetings.

  • Maintain client files (in accordance with funding source and program standards established in the Unified Shelter Policy Manual) e.g. HMIS forms, participation agreement, release forms, IHP and maintain up-to-date progress notes.

  • Adhere to all personnel policies of the agency, including the Code of Ethics. 



  • Graduation from an accredited four‐year college or university with a BSW or a Bachelor’s degree in a related field.

  • At least two years of professional social work/case management experience with the client population

  • The educational requirements can be substituted for an Associate’s Degree in Human Services and three years’ experience with the client population; or a high school diploma or equivalent and four years of experience with the client population.

  • Preferred Experience: working with substance abuse, mental health issues and a chronically homeless individual. 

  • Fluency in Spanish is a plus.

  • Experience in Motivational Interviewing and use of progressive methodologies a plus.
    Other needed knowledge, skills and abilities:

  • Ability to work in a team environment and independently with minimal supervision.

  • Ability and desire to engage at risk or homeless clients and develop trusting relationships.

  • Ability to work well with individuals in crisis.

  • Patience, persistence and consistency in services are necessary.

  • Demonstrates knowledge of available community resources.

  • Knowledge of current homeless, and housing issues and methods/approaches to address issues.

  • Ability to analyze case information and to reach sound decisions on the basis of such information.

  • Ability to communicate clearly, effectively and concisely, both orally and in writing.

  • Strong organizational skills

  • Ability to use HMIS, establish and maintain case records and to facilitate data collection.

  • Ability to maintain professional ethics and confidentiality of client information.

  • Ability to establish and maintain effective working relationships with diverse individuals.

  • Ability to schedule and manage workload sufficiently to meet deadlines.


  • This position requires driving a company and/or personal vehicle for company business.  The following items are required to begin the position and must be maintained throughout employment:

  • Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.

  • Valid driver’s license in jurisdiction of residence

  • Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)

  • May be required to drive a van

  • Acceptable Criminal background check, OIG Exclusion check

  • Negative Drug and TB Screening

  • CPR/First Aid Certification must be acquired and maintained once employed


  • Helps provide a safe and supportive environment for clients in need of housing.

  • Ensures clients receive services that meet immediate needs.

  • Maintains a positive image in the local and professional communities

  • Ensures compliance with agency, Federal, State, and local laws and regulations and funding source requirements.