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Group Leader, R&D at NICE Systems, Inc.

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Richardson, Texas

Job Description:

Engineering Group Leader
Richardson, TX

About the company
At NICE, we protect people's money, ensure their safety and improve their experiences. Many of the world's leading companies and organizations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.
Since 1986, NICE has been the recognized leader in these fields, providing solutions which turn both structured and unstructured data into valuable and actionable information. Our success started by capturing interactions and our expertise has evolved into applying analytics on these interactions. ​Combined with our years of cultivating domain expertise in partnership with our customers, we can help our customers not only understand what's happening in real time, they can predict what will be.
NICE has over 6,000 employees and a presence in more than 150 countries. Our team is proud of their many achievements. NICE is regularly recognized for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.

Job description

NICE Workforce Management is looking for an exceptional leader with high managerial and technical skills, to lead a multidisciplinary group in a challenging, innovative, fast-paced environment. You will hire, lead and manage a group software engineers that designs, develops, release, maintains, troubleshoots and debugs software programs for SaaS and on-premise applications. Provide leadership, vision and direction through coaching, feedback, development goals, and performance management.
We are looking for someone who is passionate about building products that are used by millions of users and a team of highly qualified software engineers. This position calls for a seasoned professional who is playing a lead role in handling escalations from the field when necessary, and actively participating in all aspects of day-to-day engineering management from product and technology direction to process improvements and driving innovation.


  • Lead several scrum teams (overall 10+ engineers) developing core product's capabilities.

  • Full responsibility over the entire development life cycle of the product.

  • Work closely with the product managers, technical architects, QA engineers, writer, and software engineers to define/develop features big and small for our products on time and with high quality.

  • Actively guide and mentor the team to develop features to meet functional and non-functional, documentation and quality while obviating roadblocks

  • Drive and impact all current processes related to software development and improvements across the org as necessary

  • Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc.

  • Provide worldwide support to our customers

  • Coaching the echo system for agility, adopt plan and execution based on reality and engage all the involved.

  • Increase the operational efficiency of the group and the overall velocity that is delivered.

Skills and Experience required

  • 8+ years of experience in Software Engineering, with at least 2 years of experience managing a large team/group (10+ engineers).

  • Proven ability to manage diverse simultaneous projects of varying complexities.

  • Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.

  • Master the development life cycle - from planning to design, implementation, testing, deployment and be involved and impact all these phases.

  • Record of achieving objectives; successful project completion, within budget and time frame.

  • Passion for quality.

  • Outstanding technical and project management skills, risk management decision making, own the test strategy and test matrix.

  • Mentor and support the career development / personal growth of your direct reports.

  • Great communication skills. Track record of building positive and productive cross-group collaboration and partner relationships, share resources and ownership.

  • Deep experience with agile software development techniques and pitfalls.

  • Strong design and coding skills. Ability to drive product decisions, solve tough problems, and organize multiple concurrent projects.

  • Great personal skills, ability to influence others and cooperate with peers.

  • Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS), Google Cloud Engine or Azure.

  • Experience developing and supporting hosted and/or multi-tenant software delivered as-a-Service (SaaS).

Education Qualification:
  • B.S. in Computer Science or Computer Engineering or like degree.