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User Experience Research Intern at OCLC, Inc.

Posted in Education 30+ days ago.

This job brought to you by eQuest

Type: Part-Time
Location: Dublin, Ohio

Job Description:

You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

The Job Details are as follows:

Discover.  Innovate.  Collaborate.  Inform. A few words we use to describe a career at OCLC.

OCLC, a worldwide library services organization headquartered in Dublin, Ohio, is a leader in information technologies and innovative online services. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries cut costs while keeping pace with the demands of our information-driven society.

We are seeking a User Experience Research Intern to help us gather and use information about the behaviors and goals of staff and patrons in academic and public libraries to inform user-driven enhancements to our products.  The internship will be from Fall 2019 to May 2020, working part time during the school year.


  • Assist the user experience research team in routine procedures including contacting and screening potential test participants, coordinating and scheduling test sessions, video editing, audio transcription, organizing and distributing documents.

  • Conduct independent analysis of user session logs, call transcripts, or other traces of behavior to explore questions posed by the User Experience Research team.  Produce presentations including actionable recommendations in collaboration with team members.

  • Activities will be based on the experience level, capabilities, and interests of the intern.


  • Undergraduate major or graduate study in User Experience Design, User Experience Research, Anthropology, or Linguistics.

  • Ability to treat people as precious individuals while seeking patterns in aggregate behavior.

Desired but not required:

  • Experience with ethnographic research