The Director, Program Delivery ensures the achievement of targeted business outcomes through the successful delivery of business and technology-focused initiatives and projects, ranging in size and complexity. The incumbent works with our business and technology leaders, understanding their strategy and needs, and driving alignment of the portfolio of work, as well as teams engaged.

In addition to individual contribution, the Director, Program Delivery may lead a team of program/project leaders, including employees and consultants (onshore and offshore), in the delivery of one or more programs or portfolios. The Director, Program Delivery may also lead, build, and develop a high-performing team of project and program managers.

The incumbent will leverage SAFE/Agile expertise, both in their own contributions and as a coach and influencer driving adoption of Agile frameworks across the entire business.

Key responsibilities:

• Accountable for delivering a portfolio of programs and projects which may include large complex cross functional strategic, business, and/or technical initiatives, within established timeframes and quality measures.


• Provide project services including but not limited to business requirements development, project planning, scheduling, estimating, change management, budget planning and project accounting, risk assessment, resource management user training, and organizational readiness planning.


• Facilitate engagement with internal and external stakeholders, ensuring strategic alignment, clear understanding of program / project goals and focus on delivering meaningful outcomes


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  Manage and collaborate with vendors to implement business and technology solutions, coordinating across cross-functional teams with Prudential and the vendor partner

  
  


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  Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute status reports; proactively manage risks, issues and interdependencies; correct deviations from plans and remove impediments from teams; perform delivery planning for assigned projects

  
  


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  Partner with multi departmental leadership and other stakeholders to ensure that teams are aligned, and projects successfully delivered. Develops key relationships and regularly interacts with leadership at all levels.

  
  


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  Effectively communicate to individuals at all levels, clearly articulating strategy, plans, issue and actions. Successfully bridge technology and business understanding to ensure full alignment and foster partnerships.

  
  


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  Define and develops project or program management best practices, processes, and policy to ensure alignment with corporate strategy and goals. Maintain consistent use of portfolio, program, and project management tools. Apply knowledge of development lifecycle approaches and frameworks to ensure team efficiency. Ensure change management requirements are identified and implemented as a standard part of program delivery.

  
  


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  Lead a team of employees, partnering with them to drive career growth and strive for performance excellence. Develop an inclusive and collaborative work environment. 

  
  

• 8 to 10+ years of experience in project / program management; proven track record of leading large, complex initiatives with technology requirements and strong business connectivity


• 2-3+ years of experience directly managing people, i.e. as a line manager.


• Experience with varied models and framework for product and system development and delivery, including Agile and SAFE frameworks.


• Experienced in change management practices, budget management and resource management


• Critical thinking and creative problem-solving skills; sound business judgment and intelligent risk taking


• Demonstrated ability in managing, collaborating and influencing people not within the direct reporting lines.


• Strong negotiation, interpersonal, partnership, and communications skills with ability to effectively work with all levels of an organization.


• Demonstrated proven ability to lead, develop, and grow talent.


• Exceptional verbal and written communication/presentation skills


• Bachelor’s degree or comparable experience


• Project Management/Agile certifications a plus