Fluent speaking and reading English + Spanish preferred.
Cricket Wireless is a simple, smart, make-your-day-better wireless experience for anyone who wants first-class nationwide wireless service at a value price, with no annual contract. It’s all about giving the customer the kind of wireless they deserve. Isn’t that how all wireless should be? We think so. Cricket is available nationwide at Cricket branded retail stores, dealers, national retailers and at www.cricketwireless.comWant to join a dynamic wireless company where your ideas and talents really matter? At Cricket, we power a nationwide network that covers more than 308 million customers. From delivering first-class service to providing the most innovative solutions around, we work hard and have fun doing it. Our team has audacious goals, relentless optimism and the grit and determination to make things happen. A career with Cricket means you’ll take pride in making personal connections and delivering the most valuable customer-focused services around. Join our team and grow a future that’s sure to leave a lasting impression. Discover your calling with Cricket. Position OverviewPrimary job function is to assist the Store Manager in managing all aspects of the functions of the store/kiosk/cart in his/her absence. Assists Store Manager in day-to-day store operations, including:Targeted sales achievement Merchandising/promotional activitiesCustomer service and retention, Audits, Employee training, Inventory management, Cash handling, reconciliations and depositsCustomer satisfaction measured by surveys, Store safety and securityWorks with the Store Manager to ensure attainment of all net sales and revenue goals including:• Gross sales/net sales • Accessory sales and margin targets• Rate plan take rates• Enhancement targets – features/text messaging/insurance sales, fees, data products and all other add on products• Retention targets• Automatic bill payment targetsSchedules employees for optimum store performance, including back up plans for peak hours, vacation, sick time, training, etc.Ensures proper opening and closing of the retail location via completing reports and cash reconciliation.Supports Store Manager in achieving goals by leading the team in inside sales, outside events and outbound marketing.Drives success by ensuring employees follow the sales process.Assists customers, handles customer escalations and promotes a positive customer experience.Assists with the management of the approved store budget by monitoring adherence to customer fee and credit policies/practices.Assists in the training of all retail staff of company sales procedures/policies, programs, promotions, incentives, etc.Maintains desired store appearance according to company standards.Provides input to Store Manager to maintain proper and adequate levels of inventory to support sales traffic. Participates in month-end inventory reconciliation and audits with Inventory/Sales Representative and the Store Manager. Communicate to Store Manager any inventory discrepancies.Assists the Store Manager as directed in coaching retail sales staff. Positively influences and motivates all employees by maintaining a team approach in the day-to-day management of all employees. Addresses performance issues to ensure quality and efficiency in the sales process. Assists the Store Manager in recruiting, selecting and hiring staff.Conducts weekly staff meetings to communicate company trends, happenings, performance statistics and standards when the Store Manager is absent/unavailable.Achieves established sales quotas and leads by example in all aspects of the sales process, product knowledge and customer satisfaction/retention. Assists in managing all aspects of store security and report additional needs or findings to the Store Manager. This includes off duty police officers, video surveillance, bank deposits, armored vehicle pick-up, etc. Demonstrates technical competence for products and services sold.Maintains a relationship with the Network Operations Department that allows for ongoing knowledge of and participation in network development, customer-related network issues and resolution of these issues.Engages in community activities and business development that support business goals.Shares best practices with other stores.Position Requirements:Cricket offers a work environment where you can achieve your professional and career development goals. We also offer a competitive compensation and benefits package for both Full Time and Part Time employees
Minimum 1 year proven retail sales experience.
Minimum 1 year experience proven leadership skills and employee development.
Wireless Telecommunications Industry or High Tech Experience.
3 or more years of previous operations experience in a management role in a retail sales function.