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Customer Service and Logistics Professional at GlaxoSmithKline

Posted in Science 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Warren, New Jersey





Job Description:

Job Description

Are you looking for a position that allows you to work with top customers for GSK and gives you visibility to the GSK supply chain process? If so, check out this Customer Service and Logistics Professional with GSK!

As Customer Service and Logistics Professional you will be responsible to process Trade Customer Orders; support CPFR, Sales, and Transportation to drive for supply chain efficiencies; and collaborate with trade and internal customers to attain agreed upon objectives. Manage and support internal/external customer order-to-cash relationships.

This role will provide YOU the opportunity to lead key activities to progress YOUR career.  These responsibilities include some of the following:

  • •    Provides efficient, accurate order processing & fulfillment of an assigned account base and acts as a liaison between the customer, CPFR/Sales, and internal departments. 
    •    Checking and solving potential issues between client purchase orders (PO) and system information; audit customer expected pricing; ensuring compliance with GSK’s policies and procedures and attaining agreed upon corporate objectives.
    •    Communicating inventory constraints and surpluses to trade customer.
    •    Organize and consolidate LTL shipments into truckloads or ‘ship withs’ to increase truck optimization 
    •    Interpret carrier capabilities, lead time cycles and customer receiving practices to deliver goods as efficiently as possible while meeting customer and GSK on time delivery metrics.
    •    Monitor shipments to ensure on-time delivery/OTIF requirements. 
    •    Assist transportation planners in resolving issues and communicating to appropriate parties as necessary to ensure efficient management of the delivery process to the customer. 
    •    Solving issues regarding damaged goods, shipment delayed, etc 
    •    Analyze existing order to ship processes for possible improvements.
    •    Manage customer refusals and returns.
    •    Prepare and analyze logistic related customer scorecard metrics and participate in scorecard presentations with customer as required.
    •    Report and validate data to support customer service and transportation activities and support GSK KPI’s and customer scorecard requirements.
    •    Responsible for an additional level of complexity in the areas of Supply Chain, Finance and Logistics 
    •    Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives. 
    •    Review and clear deductions related to penalties, OS&D and vendor compliance chargebacks.
    •    Coordinate with CPFR Analysts and CPFR/Customer Service Management to execute to the agreed upon inventory allocation quantities for stock constrained items. 

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

  • •    Bachelor’s Degree (business, supply chain or finance is preferred. 
    •    Relevant experience in customer service and or supply chain
    •    Proficient in ERP supply chain systems, preferably SAP
    •    Proficient in PC/MS Office skills (especially MS Excel)
    •    Must possess analytical skills, problem solving skills, and the ability to handle stress well. 

Preferred Qualifications:

If you have the following characteristics, it would be a plus:


  • •    Previous experience in Customer Supply Chain/ Order Management 
    •    Strong communication skills with excellent inter-personal skills. 
    •    Ability to perform the duties related to order processing, invoicing, credit/debit memos, claims and deductions. 
    •    Capacity for developing an understanding of cash application, logistics and sales. 
    •    High motivation and willingness to learn 
    •    Ability to work under time pressure 
    •    Familiarity with SAP

  • Spanish fluency preferred, written and verbal

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigour and risk. Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution. Continuously looking for opportunities to learn, build skills and share learning. Sustaining energy and well-being Building strong relationships and collaboration, honest and open conversations. Budgeting and cost-consciousness

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK HR Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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