Posted in General Business 30+ days ago.
This job brought to you by eQuest
Location: Boca Raton, Florida
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
What you will do:
Perform front-line management including hiring, teaching, coaching and mentoring assigned Customer Response Center (CRC) Representatives to ensure Standard Operating Procedure (SOP) compliance, monitoring phone and email volumes and adjusting capacity/demand to meet service levels. Working with Sales and Service personnel to ensure customer requested procedures are incorporated and followed. Oversee scheduling of each field service repair call across the United States.
How you will do it:
What we look for:
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou