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Field Implementation Specialist at Cox Automotive

Posted in Other 30+ days ago.

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Type: Full Time
Location: Denver, Colorado

Job Description:


The Xtime Field Implementation Specialist (FIS) position works directly with Xtime dealership customers and is responsible for the implementation, training and successful application of Xtime s product suite regarding specific enterprise accounts or regionally based customers.

* Train dealership service department personnel on Xtime s suite of products to ensure comprehensive understanding and successful application within existing customer processes

* Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes

* Provide L2/L3 technical support to enterprise customers as requested

* Provide accurate customer status reports identifying tasks completed and action items

* Act as an enterprise customer and dealership advocate within Xtime

* Ability to manage and track travel requirements in compliance with Xtime guidelines


Industry Specific Background

* At least 3 years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities

* Demonstrated success in behavioral and process change within teams of automotive technicians strongly preferred

* Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership

* At least 1 year working directly with dealerships; preferably in an advisory or account management capacity

* Working knowledge of one or more DMS systems (desirable)


* Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes

* Account and/or Client Management experience with proven track record of operational objectives consistently attained

* Ability and eagerness to learn complex technology and basic understanding of web-based systems


* Demonstrates ability to acknowledge customer concerns, identify issue, and implement a corrective action in using comprehensive understanding of Xtime product(s) and related functionality

* Critical thinking and problem solving skills

* Ability to clearly and effectively discuss technical issues with non-technical customer personnel

* Sensitivity and patience when working with customers

* Organization and attention to detail

* Excellent verbal and written communication skills

* Flexibility/adaptability to work in a very dynamic environment

* Ability to work nearly autonomously

* Desire to work in a highly collaborative atmosphere


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company s 34,000-plus team members and family of brands, including Autotrader , Clutch Technologies, , Dealertrack , Kelley Blue Book , Manheim , NextGear Capital , VinSolutions , vAuto and Xtime , are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

ORGANIZATION: Cox Automotive

PRIMARY LOCATION: US-AZ-Phoenix-1550 W Deer Valley Rd

OTHER LOCATIONS: 1650 W 500 South,US,UT,West Bountiful,84087|Meridian Remote,US,ID,Meridian,83642|Boise Remote,US,ID,Boise,83701|340 Lewis St,US,ID,Ketchum,83340|Boulder Remote,US,CO,Boulder,80306|17500 E 32nd Ave,US,CO,Aurora,80011|Denver Remote,US,CO,Denver,80201|1625 S Fordham St,US,CO,Longmont,80503-4606|El Dorado Hills Remote,US,CA,El Dorado Hills,95762|1320 N Tustin Ave,US,CA,Anaheim,92807|22 S Fairview Ave,US,CA,Goleta,93117-3324|10 Pointe Dr,US,CA,Brea,92821-7620|581 Telegraph Canyon Rd,US,CA,Chula Vista,91910-6436|1001 Marshall St,US,CA,Redwood City,94063|20591 Canada Road,US,CA,Lake Forest,92630|17 Journey,US,CA,Aliso Viejo,92656|Pasadena Remote,US,CA,Pasadena,91101|Bakersfield Remote,US,CA,Bakersfield,93301|7241 E. Williams Drive,US,AZ,Scottsdale,85255-4106|122 E Cottonwood Ln,US,AZ,Casa Grande,85122-2548|17602 N Black Canyon Hwy,US,AZ,Phoenix,85053|1240 W Aster Ave,US,AZ,Gilbert,85233|3000 N Hayden Island Dr,US,OR,Portland,97217-8257|Medford Remote,US,OR,Medford,97501|Salem Remote,US,OR,Salem,97302|Eugene Remote,US,OR,Eugene,97401|700 NE Multnomah,US,OR,Portland,97232|Seattle Remote,US,WA,Seattle,|19711 77th Ave S,US,WA,Kent,98032|2807 3rd Ave,US,WA,Seattle,98121-1242|Logan Remote,US,UT,Logan,84321-6725|Springville Remote,US,UT,Springville,84663|Pleasant Grove Remote,US,UT,Pleasant Grove,84062|Ogden Remote,US,UT,Ogden,84201|1650 West 500 South,US,UT,Woods Cross,84087|10757 S River Front Pkwy,US,UT,South Jordan,84095


JOB LEVEL: Individual Contributor

SHIFT: Day Job

TRAVEL: Yes, 100 % of the Time

SCHEDULE: Full-time