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General Manager (Austin, TX - South 509 Thompson Ln) at Ride Right

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Austin, Texas

Job Description:

Consider a Career at Ride Right

Ride Right is made up of people who share a passion for making a positive impact in your community and beyond.  Our culture promotes healthy living, excellent work-home life balance, and career advancement opportunities.  Ride Right is a fun place to work, where individuality is encouraged and hard work is rewarded.  Our employees come from a broad range of backgrounds and roles, from our General Managers and Operations Staff, to our drivers and monitors:  all who are working together to make a difference!

The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.


  • Contract oversight and facilitation of client needs with anticipation of growth

  • Identify potential risk and develop resolution processes

  • Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness

  • Development and oversight of documentation or work plans as required or needed

  • Oversight of vehicle maintenance program (if applicable)

  • Oversight of safety program

  • Oversight of employee training and development

  • Maintain a thorough understanding of contract and awareness of changes

  • Maintain a thorough understanding of Ride Right policies and employee handbook guidelines

  • Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place

  • Act as a liaison between Ride Right and client to address any concerns or issues that may arise and do so in a timely manner

  • Act in a consultative manner, developing and presenting annual plan reviews

  • Provide education and information to client regarding Ride Right procedures, services available, and changes within the public transit

  • Maintain a “Safety First” attitude with client and personnel

  • Develop and maintain a good understanding of local operational, government and clientele  needs and issues pertaining to the passenger transportation industry

  • Develop and maintain a thorough understanding of ridership policies to ensure smooth transportation services

  • Represent client at local civic, government, state and regional meetings as necessary

  • Capability of addressing any questions /concerns regarding  transit program

  • Maintain all employee and vehicle files in accordance with FTA and DOT guidelines

  • Develop and maintain thorough knowledge of Ride Right departments and compliance programs  

  • Oversight of Federally mandated Drug and Alcohol program

Minimum Qualifications:

  • Bachelor’s Degree (or equivalent combination of education and experience) in a related field

  • 7+ years of experience in transit management with expertise in Fixed Route and paratransit from larger system

  • Prior contract and or project management experience

  • Previous experience working with senior citizens or persons with disabilities

  • Must possess excellent interpersonal skills and ability to work with a variety of people and job positions

  • Proven experience in operation’s and management of  staff

  • Extensive knowledge of RouteMatch transit and paratransit software

  • Proven experience supervising and monitoring the delivery of contractual services

  • Extensive knowledge of budget and cost analysis

  • Must be able to evaluate and resolve problems and issues in a constructive manner

  • Moderate to advanced computer skills (MS Office Suite, , or equivalent)

  • Proven experience in the area of data analytics

  • Previous safety experience in fixed route and paratransit operating environment

  • Professional training with TSI, NHTSA, NTI preferred

  • Thorough knowledge of ADA, DOT, FTA regulations and related transit operations oversight regulations (CFR 49), preferred

  • Must possess a valid driver’s license

Competency Based Qualifications:

  • Ability to schedule, organize and prioritize multiple tasks

  • Ability to acquire in-depth knowledge of Ride Right operations, company policies, and guidelines

  • Exceptional interpretation and problem solving skills

  • Experience identifying and establishing key processes and procedures

What’s in it for you?

  • Paid vacation

  • Holiday Pay

  • Health and Life Insurance Plans

  • Dental and Vision Plans

  • 401(k)

  • Onsite Gym

  • Wellness Screenings

  • Birthday Holiday

  • Training Development

  • Casual Dress Environment

  • Scholarship Program

  • Healthy Market

  • Free Coffee

*These benefits may not be available at all locations

Equal Opportunity Employer: Ride Right, LLC is an equal opportunity employer.  Ride Right, LLC considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (888) 409-6879 or