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Account Executive at American Medical Response

Posted in Other 30+ days ago.

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Type: Full Time
Location: Mesa, Arizona





Job Description:

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ACCOUNT EXECUTIVE

Requisition ID

2018-3578

Location

US-AZ-Mesa

Employment Type

Regular Full-Time

MORE INFORMATION ABOUT THIS JOB

SUMMARY: The Account Executive will serve as a liaison to existing customers. This
Executive is responsible for ensuring positive client relations, high customer service
standards, maximizing services at each facility and the identification of new and
potential business. Account Executive may also have additional responsibilities for
designated large accounts, and have management responsibilities for other Account
Representatives where applicable.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initiate and maintain routine contacts (to include visits, phone calls and mailings) to
existing clients in order to ensure smooth working relationships
When applicable, hire, train and manage the day to day activities of Account
Representatives
Build solid relationships with personnel at various facilities in order to promote
services and assist in the identification of new business opportunities
Work with Operations, PBS, Business Development and the Communication
Center(s) to develop and implement Service Promise Plans
Responsible for the gathering of information regarding competition and have
thorough understanding of competitors in assigned Operating Area
Work with Business Development in developing effective communication and
marketing material (for internal and external purposes)
Mentor employees, conduct performance evaluations if applicable, counsel and
provide disciplinary actions to assigned personnel with a goal of developing a team
oriented approach with positive results. Assist in driving performance management.
Comply with all employment laws and support affirmative action/equal opportunity
and diversity goals.
The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to this
classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so
classified. This document in no way constitutes a contract of employment. American Medical Response reserves the right to modify position
descriptions, policies, or any other procedural documents at any time, for any reason, without prior notice.
Demonstrate a professional approach to creating value and gaining confidence in
AMR services from customers
Assist operations in the development of systems that encourage feedback from
crews regarding barriers in service and service incidents
Works with Business Development to create and implement an aggressive OGCR
plan.
Respond to, document and ensure follow up to all service inquiries received from
internal and external customers in a timely and thorough manner
Participate in new employee orientation regarding the importance and goals of
AMR s Customer Service Policies/Procedures
Provide weekly updates on customer interactions
Adhere to all company policies and procedures.
Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
B. A. or four year degree recommended. May substitute equivalent work experience.
Minimum of one (1) years experience in the field or related area with demonstrated
leadership skills. Familiar with a variety of field concepts practices and procedures.
Basic knowledge and demonstrated leadership skills. Applicant is expected to have
knowledge of commonly used concepts, practices and policies within the business
retention field. Relies on extensive experience and judgment to plan and accomplish
goals. May lead or direct the work of others. A wide degree of creativity and latitude is
expected. Advanced computer skills. Well developed management skills. Effective oral,
written and interpersonal communication skills.
STRESS FACTORS:
Occasionally: Repetitive tasks, high pressure
Frequently: Intense tasks.
PHYSICAL REQUIREMENTS:
Occasionally: Walking inside, carrying no greater than 25 pounds, kneeling, stooping,
bending, and leaning.
Frequently: Hearing/listening, clear speech, touching, typing.
Constantly: Sitting, seeing.
WORKING ENVIRONMENT:
The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to this
classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so
classified. This document in no way constitutes a contract of employment. American Medical Response reserves the right to modify position
descriptions, policies, or any other procedural documents at any time, for any reason, without prior notice.
Occasionally: Works with others, extended day.
Frequently: Works alone, face-to-face contact with others.
Constantly: Works around others, verbal contact with others, inside.
MENTAL REQUIREMENTS:
Occasionally: Analyzing, simple math skills, judgment, and decision-making.
Frequently: Simple writing.
Constantly: Simple reading, clerical
EQUIPMENT USED:
Occasionally: Digital paging terminal, fax, calculator, copy machine, stapler, 3 hole punch,
stamping, sharpener, switchboard, and printers
Constantly: Computer/typewriter, keyboard, telephone

EEO STATEMENT

EOE including Veterans and Disabled

OPTIONS