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Collections Representative 3 at CR&R Inc.

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Stanton, California

Job Description:


Collector #3 is responsible for the collection of outstanding receivables comprised mainly of Solid Waste accounts for franchise, non-franchise & Haulaway areas.

Primary Duties and Responsibilities

  1. Collection and reconciliation of outstanding receivables in accordance with established objectives

  2. Ability to handle high profile or sensitive accounts in terms of collection or credit needs

  3. Establish payment plans when necessary

  4. Review monthly agency list and identify accounts to be placed for collections

  5. Prepare and submit adjustments for processing

  6. Prepare various lists for processing by customer service (tagging, work orders etc.)

  7. Notify credit representative of possible credit risk accounts (store closings, bankruptcies etc.)

  8. Identify the need to modify or implement procedures necessary to ensure timely receipt of payment

  9. Professionally and personably handle communication with customers, division managers, and other personnel as necessary

  10. Prepare reports as requested regarding the status of portfolio

  11. Handles special projects beyond the scope of daily collection calls as needed by management

  12. Ability to make and receive up to 100 calls per day

  13. Performs other duties as assigned.

  • Ability to make and receive up to 100 calls per day.

  • Basic typing skills

  • Intermediate Microsoft Word & Excel skills

  • Understanding of cash application process

  • Experience interacting with various department managers on a routine basis

  • Commercial/Residential collection experience

  • Understanding of credit reporting & collection agencies

  • Ability to perform intermediate to complex level reconciliations

  • Strong organizing skills

  • Ability to compose proper letters and e-mails.

  • Ability to trouble shoot problems and offer solutions