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Patient Advocate at University of California - Los Angeles Medical Centers

Posted in Other 9 days ago.

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Type: Full Time
Location: Los Angeles, California

Job Description:

Job Description:

Under the general supervision of the vascular surgeons, divisional administrator and clinic manager, provide clinical, academic, and general administrative support for surgeons. Major functions in this position include, but are not limited to answering heavy telephone lines, acting as a resource person to callers from within UCLA and outside providers; scheduling patient appointments; scheduling tests, procedures or other medical consultations as ordered by the surgeon.

In this position you will act as a patient advocate in assessing and addressing patients' needs, and communicating those needs to the surgeon for his review and input. Compose and heavy typing of correspondence, assist to maintain surgeon's calendar and maintain patient and administrative files, processing of LVO's, PAC, recharges and travel reimbursements; provide administrative support for special events. Given the multiplicity of tasks, skill in setting priorities and responding to shifting deadlines and priorities is essential. This position will also serve as surgery scheduler for the physician, surgery scheduling for SMH, RRMCE, RRSC and Ambulatory procedure Unit (Gonda APU). Special projects as assigned by the Division Administrator and or Clinical Operations Manager.

Job Qualifications:

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Strong insurance background, insurance authorization experience, and the pre-authorization process knowledge.
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Experienced with varies computer software and hardware including CARECONNECT, Microsoft Word and Excel.
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Ability to prioritize assignments and achieve high productivity / quality within short time frames, under rigid deadlines, in an environment with competing demands.
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Ability to be punctual and maintain a satisfactory attendance record.
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Ability to interact appropriately with colleagues, faculty, students, and patients for different purposes and in different contextual settings.
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Ability to communicate clearly over the phone and in writing and to work as part of a team and establish cooperative working relationships with administrators, physician, peers and the public.
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Demonstrated knowledge of office procedures, including scheduling appointments.
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Ability to multitask in a complex, busy environment.
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Skilled in speaking with persons of various backgrounds to obtain information.
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Skilled in speaking clearly and using proper grammar.
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Ability to type 60 WPM

Complete Application