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Router/Dispatcher at LogistiCare

Posted in Other 30+ days ago.

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Type: Full Time
Location: Charleston, West Virginia

Job Description:

The Dispatcher/Router is primarily responsible for routing trips to transportation providers by performing the following duties:

* Reviewing the regional trip reservations utilizing our proprietary software, LCAD
* Assigning reservations to network transportation providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
* Performs other duties as assigned

\\"LogistiCare is an Equal Opportunity Employer.\\"


* Qualified candidates must have a High School Diploma or GED
* Routing and dispatch experience preferred Experience:

* Three years of routing experience, geographical knowledge required
* At least 1 year of heavy phone volume customer service experience
* Transportation experience to include: trip assignment and dispatching trips Skills:

* Superior customer service and phone skills, problem solving, time management, and organizational skills
* Ability to accurately type 35 corrected words per minute
* Ability to work independently or with a team a must
* Strong computer proficiency with Microsoft Excel, Word and Outlook
* Knowledge of Medicaid guidelines and covered services a plus Competencies:

* Communication, Oral - Ability to communicate effectively with others using the spoken word
* Communication, Written - Ability to communicate in writing clearly and concisely
* Customer Oriented - Ability to take care of the customers' needs while following company procedures
* Interpersonal - Ability to get along well with a variety of personalities and individuals
* Problem Solving - Ability to find a solution for or to deal proactively with work-related problems Environmental and Working Conditions:

* Entire work time is conducted in an office setting Physical and Mental Requirements:

* Must be able to understand and follow complex instructions

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled