Customer Care Associate at NTT Data, Inc
Posted in Other 30+ days ago.
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Type: Full Time
Location: Providence, Rhode Island
At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
Req ID: 21931
NTT DATA Services currently seeks a Customer Care Associate to join our team in East Providence, RI. This position has great access to public transportation, with a RIPTA bus stop diagonally across the street (RIPTA bus 34 at Evergreen St.)
In this position, candidates will be responsible for providing frontline support for members inquiring about current insurance coverage, previous insurance coverage, doctors in their programs, co-pays, claims questions, etc.
Must be able to:
* Effectively communicate with members and healthcare professionals (articulate)
* Comprehend healthcare terminology
* Navigate several computer applications simultaneously
* Work 40 hours per week, ANY SHIFT BETWEEN 8AM 8PM M-F AND 8AM 12:00PM SATURDAY AND SUNDAYS
* Type at least 40 WPM
* 1 3 years call center
* 1 3 years customer service (if minimal to no call center experience)
* Bilingual (Spanish and/or Portuguese) a plus
* High school diploma / GED required
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.