Customer Service Associate at TE Connectivity

Posted in Other 4 days ago.

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Type: Full Time
Location: Middletown, Pennsylvania

Job Description:

Company Information

TE Connectivity Ltd., is a $13 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

TE Connectivity's Channel division collaborates with our distributor partners on TE s global distribution vision, strategy and business initiatives by aligning our goals to drive faster growth and better serve our mutual customers through the delivery of unsurpassed service and value. From marketing strategy, sales training and customer care to supply chain, pricing and new design engineering, TE s Channel division supports distributors throughout the entire sales process. Supporting all TE business units, Channel employees have the unique opportunity to gain a well-rounded understanding of the company. Channel owns the small customers for TE and works with a dedicated group of distribution partners to drive growth while delivering unsurpassed service and value to both TE s small indirect customers and distributors.

JOB OVERVIEW

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Looking for a Customer Care Professional to be the face and voice of TE in the Channel Business Unit. If you are passionate about serving customers, results driven, and interested in working for a world leader in Connectivity, then the TE Customer Care Professional position may be an ideal fit for you.

As a Customer Care Professional you serve as the face and voice of the TE brand. You have the opportunity to make a meaningful difference in the lives of customers. Our servicing philosophy puts your passion to serve -and your personality- at the center of every customer interaction; creating an opportunity to deliver value to our customers while deepening relationships within our company. This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving any and all customer facing inquiries and problems.

TE Customer Care Professionals deliver extraordinary customer care by promptly and accurately responding to customer inquiries. They strive to make it easy to do business with TE Connectivity, solving customer issues, while celebrating their value to us.

At TE we invest in you! Based upon prior work experience and performance on the job, you enjoy a generous benefits package. Additionally, our career path planning and continuing education will help you achieve your professional goals.

RESPONSIBILITIES & QUALIFICATIONS

* Delivering extraordinary customer experience across every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment.

* Growing and nurturing customer relationships on every interaction that results in measurable customer value.

* Offering custom solutions that benefit the customer.

* Communicating via various channels such as telephone, email, and chat with customers and internal support areas including production, sales, engineering, logistics, and others as necessary.

* Committing to being part of the solution when faced with a challenge.

* Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests.

* Reacting positively to changing business conditions by proving to be flexible and adaptable.

COMPETENCIES

* Values: Integrity, Accountability,Teamwork, Innovation

As an Equal Opportunity Employer, TE Connectivity does not discriminate because of Race, Religion, Color, Age, Gender, Marital Status, Sexual Orientation, Gender Identity, National Origin, Physical or Mental Disability, or Protected Veteran Status, or any other categories protected by law.

Individuals with disabilities, who require a reasonable accommodation to complete this application and/or to participate in any part of the employee selection process, should contact us via e-mail at CorporateStaffing@TE.com or by phone (610) 893-9333.