Membership Consultants are responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations under the management of the Assistant General Manager and the support of the Membership Team. Membership Consultants must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors. Most importantly, Membership Consultants must build rapport and lasting relationships with prospective and current members to maintain a referral base and retain members.
Essential Functions:
Deliver the ultimate fitness experience to every member, every time
Recruit and retain new club members
Attain membership sales and revenue goals
Acquire point of sale referrals from every new member
Meet, greet, and work the floor during select times
Job Responsibilities:
Accept membership inquiries and schedule appointments daily
Conduct tours for scheduled appointments and prospects
Complete all membership paperwork and daily reports in an accurate and timely manner
Generate leads through in-club marketing and businesses within the community
Send thank-you notes and guest passes to new members within 48 hours of joining
Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs
Track leads, appointments, and prospect interests in appropriate systems
Market club to organizations and corporations
Attend all required meetings and trainings
Participate in continuing education to boost personal performance
Respond to all member questions or concerns within 48 hours
Understand and follow employee standards of conduct and ethics
Uphold club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work morning, evening, and weekend shifts as necessary
Required Knowledge, Skills & Abilities:
Excellent verbal and nonverbal communication skills
Excellent listening skills
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance
Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Willingness to work flexible hours
Demonstrated selling skills, including cross-selling and upselling
Ability to work with money
Ability to effectively enter and retrieve information from sales tracking systems
Basic computer skills (MS Office, email, MS Windows)
Required Experience, Education & Certifications:
High school diploma or GED
Two years of experience in sales preferred
Physical Activities Required:
Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Standing long periods of time
Daily walking, lifting, bending, squatting, and reaching
Clear diction and acute hearing to engage in phone and in-person sales
Corrected vision close to 20/20 to interpret online and written information
Work early morning, evening, and weekend hours as necessary
Good manual dexterity is required for computer use and paperwork
Employee Benefits:
All US Fitness team members receive:
Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Bonus
In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
If you have an inquiry about an application or have a physical and/or mental disability and need special accommodations applying for a job using our online application system, please call 703-740-9009.
Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
US Fitness is an equal opportunity employer and conducts all hiring and employment practices strictly in accordance with applicable employment discrimination laws and regulations. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy and is illegal. The Company does not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, national origin, ancestry, age, mental or physical disability (including HIV and AIDS), pregnancy, protected veteran status, status as a uniformed service member under the Uniformed Services Employment and Reemployment Rights Act (“uniformed service member status”), marital status, sexual orientation, gender identity, genetic information, or other categories defined by federal, state, or local law.